Senior Manager, International Commercial Marketing & Operations, Migraine

AbbVie - Mettawa, IL

Full-time - Mid Level

Mettawa, IL

Chemical Manufacturing

About the position

The Senior Manager, International Commercial Marketing & Operations for Migraine at AbbVie is responsible for enhancing the patient pathway by overseeing the execution of advanced customer experience (ACE) initiatives across international affiliates. This role requires collaboration with various stakeholders to ensure effective implementation of marketing strategies and operational readiness for new market launches, all while adhering to AbbVie’s standards and compliance requirements.

Responsibilities

• Support development and roll out of ACE.
• Work closely with International Digital Lead and International Customer Excellence to maximize migraine customer experience strategy and implementation.
• Oversee affiliates ACE execution and co-creation of content, including tailored customer communication and operational aspects of campaign assets.
• Collaborate with scoped affiliate marketing teams to unlock a broader set of stakeholders and ensure insights are gathered and shared.
• Refine channel effectiveness based on ACE impact framework data.
• Provide analytics and insights on the effectiveness of ACE implementation.
• Share best practices and learnings across teams.
• Lead and coordinate Compliance, Medical & Legal approval processes using the Veeva® Platform.
• Monitor financial investment prioritization and coordination across brand teams.
• Work with cross-functional partners to monitor insights and shape change.
• Coordinate internal brand team meetings and support organization-led meetings.
• Conduct in-country visits to strengthen collaboration and gather customer feedback.
• Support new market launches.

Requirements

• Proven marketing experience within the pharmaceutical sector.
• Essential experience in specialty (hospital) medicines.
• Ability to work in a matrix/cross-functional environment.
• Prior field-based experience as a pharmaceutical representative is useful.
• Prior affiliate-level marketing experience is essential.
• Graduate qualification is essential.

Nice-to-haves

• Experience of working across the marketing mix, including traditional and digital marketing.
• Experience of cross-cultural collaboration.

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Professional development opportunities
• Flexible scheduling