Senior Manager IT Business Partner (Enterprise Operations)

$120,000 - $150,000/Yr

Brother International Corporation - Bartlett, TN

Full-time - Senior

Bartlett, TN

501-1,000 employees

Merchant Wholesalers, Durable Goods

About the position

The Senior Manager, IT Business Partner - Enterprise Operations is a pivotal role that focuses on aligning business strategies with technology to achieve desired organizational outcomes. This position is essential for understanding how the business creates value and serves as a crucial link between strategy and execution. The Senior Manager is tasked with developing and managing capability roadmaps in collaboration with business stakeholders to meet specific business objectives and strategic goals. Effective communication and relationship management with stakeholders are critical components of this role, as the Senior Manager is responsible for prioritizing cross-functional project portfolios and enhancement backlogs to inform product roadmaps. This ensures that IT resources are utilized efficiently to execute projects on time and within budget. In this role, the Senior Manager will oversee relationships within Enterprise Operations, which includes Order to Cash (OTC), Procure to Pay (PTP), Record to Report (RTR), and Integrated Business Planning (IBP). The individual will be responsible for escalating issues and driving consensus among various stakeholder groups within both the Business and IT organizations. The Senior Manager will also aid Business Analysts in documenting the impacts of new strategies on people, processes, and technology to ensure successful technology implementation and adoption. This role requires a proactive approach to identifying technology opportunities that can optimize or transform business operations, ultimately leading to increased efficiencies through automation and the reduction of non-value-added activities.

Responsibilities

• Develop and continuously improve capability roadmaps in collaboration with business stakeholders to inform Product Roadmaps and IT resourcing needs.
• Help the business identify technology opportunities to optimize or transform business operations; gain efficiencies through automation or other reduction of non-value add activities.
• Aid the Business Analysts in documenting the impacts of new strategies on people, processes, and technology to ensure successful technology implementation and adoption.
• Be responsible for the communication, reporting, and leading meetings to ensure business stakeholders are aligned and projects and enhancements progress to plan.
• Own the creation, management, and execution of capability roadmaps in collaboration with business stakeholders.
• Collaborate with business stakeholders to develop multi-year roadmaps outlining distinct projects and enhancement requirements to achieve goals and produce value for the business.
• Help guide business stakeholders on the best way to sequence capabilities to ensure business value is achieved when and as expected.
• Work with business analysts to document potential impacts of change and create content to aid socialization to ensure that these impacts are well understood when planning projects and/or enhancements.
• Create content to help drive consensus among key stakeholders and delivery teams, including EPMO, architecture, engineering, and product management organizations.
• Provide reporting, in a concise, informative manner to ensure business stakeholders are up to date on status of projects and enhancements and to enable them to make informed decisions.
• Identify what is needed to have productive conversations and motivate team members to execute tasks.
• Collaborate often with Business Stakeholders, EPMO, Data Enablement, and internal IT teams to remove blockers and resolve issues.
• Own Prioritization of Projects and Enhancements, in your specific area driving cross-functional product owner alignment where needed.
• Manage the backlog of enhancements.
• Collaborate with Portfolio manager, product owners, and engineering to ensure IT Supply can meet IT Demand.
• Collaborate with the Portfolio Manager, Finance to ensure projects and enhancements are planned appropriately and tracking to budget.

Requirements

• Bachelor's Degree (or equivalent experience) in Finance, Business Operations, Information Technology, or related field - Preferred
• 8+ Years of Experience in managing Capability Maps for complex, multi-divisional, and global companies
• Experience in successfully delivering high-quality solutions in complex environments
• Ability to drive consensus in cross-functional teams with conflicting priorities
• Understanding of end-to-end business processes within Finance, Operations, Planning, and Order Management
• Knowledge of business capability modeling and associated tools
• ERP/WMS systems knowledge
• Effective leadership skills
• Strong collaboration skills and ability to effectively influence others to achieve results
• Strong communication skills in verbal, written, and visual formats, tailored to meet audience needs
• Ability to document & communicate value generated from the new capabilities
• Ability to translate complex concepts and transform them into actionable recommendations that resonate with business stakeholders
• Knowledge of end-to-end process modeling and/or enterprise architecture and associated tools - Preferred

Nice-to-haves

• Languages: Spanish, French, & Portuguese - Preferred (none required)
• Knowledge of Blue Yonder - Preferred

Benefits

• Healthcare and wellness coverage
• Life and disability insurance
• 401K with company match
• Tuition reimbursement
• Paid Time Off
• Competitive salary and bonus program
• Professional development opportunities
• Flexible work arrangements and focus on work-life balance