Senior Manager IT - SRE

First Citizens Bank

Full-time - Senior

Remote

Credit Intermediation and Related Activities

About the position

This remote role focuses on leading the Site Reliability Engineering (SRE) team at First Citizens Bank, which combines software and systems engineering to ensure the reliability, efficiency, and scalability of the bank's critical applications. The leader will set the vision for SRE practices and promote a culture of reliability across the organization.

Responsibilities

• Lead a highly talented team that owns the availability, performance, and reliability of customer-facing systems.
• Build the roadmap, mission, and strategy for Site Reliability Engineering, supported with clear goals and KPIs.
• Own SRE processes for SRE Engagement, SLO Management, Observability, Incident Management, and other SRE concerns.
• Establish strong relationships across engineering, operations, support, and product teams to enable Site Reliability efforts and focus.
• Communicate vision and strategy to executive leaders across the Bank to build support, consensus, and advocacy for the practice.

Requirements

• Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering.
• 6+ years of experience in Software Engineering and/or Site Reliability Engineering background.
• 4+ years of experience implementing / following SRE practices.
• 4+ years of experience leading SRE teams.
• Experience with application modernization technologies including Kubernetes, Serverless, Automation, Observability, and Developer Operations.
• Understand performance and availability requirements and have experience working with Software Engineering teams to define deployment, configuration, and monitoring requirements.
• Excellent written and verbal communication skills.
• Ability to create meaningful metrics and alerting for service health monitoring.
• Proficiency driving Root Cause Analyses to meaningful improvements.
• Leading troubleshooting efforts with production/non-production systems.
• Excellent problem-solving and communication skills and a sense of ownership.
• Experience working within a Large Financial Institution (or similarly complex environment).

Benefits

• Comprehensive benefits program for full-time associates (20+ hours) with customized offerings designed to support families.