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The Sr Manager- Key Accounts, Contract Management & Customer Experience will manage the direct commercial relationships for multiple National and Regional Managed Vision Care Plans, as well as lead a team responsible for Government Programs, Provider Sales, and Customer Service. The Sr. Manager is responsible for assisting the Sr. Director in developing short- and long-term goals and objectives in business development, as well as the effective implementation and on-going support of new and existing solutions with Managed Care and Government agencies. This individual is an experienced people manager, comfortable with key account management, has a proven history of customer service excellence, and is proficient in managing effective teams.