Equinix - Dallas, TX

posted 3 months ago

Full-time - Mid Level
Dallas, TX
Professional, Scientific, and Technical Services

About the position

Equinix is on a transformational journey to meet our future needs as a growing and evolving platform company. Reporting to the Strategic Operations Director and part of the Global Legal Operations & Strategic Services (GLOSS) organization, the Senior Manager, Knowledge Management will play an active role in shaping Equinix's next-gen Legal team. We are seeking an innovative and dynamic leader of knowledge management to join our team, GLOSS, a practice group within Equinix's Global Legal department. The Senior Manager, in collaboration with other GLOSS leaders, will drive the development and implementation of Legal's knowledge management strategy to ensure collective knowledge content is easily accessible to support Legal teams in executing with excellence. The successful candidate will lead and supervise members of the knowledge management team and be responsible for delivering a wide range of knowledge programs and projects to connect our people to the knowledge they need to perform. This includes providing high-level strategic leadership and oversight, ensuring efficient requirements analysis, planning, and implementation, and working with all legal Practice groups and other stakeholders. The Senior Manager, Knowledge Management will be an experienced program manager with the ability to navigate the complexities of modern legal practice, a confident problem-solver and project manager, effective communicator with legal professionals, technologists and executives, and excel in leading change.

Responsibilities

  • Develop and communicate the Legal department's knowledge strategy in collaboration with the Director of Strategic Operations and other GLOSS leaders.
  • Drive strategic goals, detailed program workplans, and implementation roadmaps.
  • Define and track key performance indicators as measures of success.
  • Lead and coordinate knowledge initiatives to streamline processes and drive practice effectiveness, ensuring their successful implementation and integration into existing workflows.
  • Identify opportunities and lead initiatives to leverage operations solutions or technological solutions to enhance Legal's knowledge use and access.
  • Identify enhancements to policies, processes, resources, and tools to enhance efficiency and effectiveness for our Legal teams.
  • Oversee members of the knowledge management team in the delivery of a wide range of new and existing knowledge programs, projects, and activities.
  • Lead the knowledge management team in coordinating with individual Practice Area leaders and teams to develop and guide the implementation of practice-specific knowledge projects.
  • Play a key role in developing and overseeing knowledge policies and governance principles impacting knowledge resources, tools, systems, and processes.
  • Lead the development and implementation of a communication and awareness program to raise awareness and highlight the value of available and planned knowledge resources, tools, systems, and processes.
  • Draft knowledge training materials, policy documents, strategy statements, presentations, and other key documentation and materials.
  • Coordinate the preparation of periodic knowledge status reports to leadership.
  • Attend external training and conferences to stay up to date with developments relating to legal knowledge management and technology.

Requirements

  • Bachelor's degree required.
  • JD, LLB, LLM, MBA or similar advanced degree a strong plus.
  • 6+ years of related experience leading strategic knowledge-related projects, preferably in a professional services firm, law firm, or corporate legal department.
  • Demonstrated ability to lead strategic projects using change management practices to facilitate transitions related to technology, processes, and people.
  • Previous experience in writing policies, procedures, and documentation, preferably within a legal or regulatory environment.
  • Familiarity and comfort with technology tools typically used in legal departments or law firms.

Nice-to-haves

  • Strong human-centered leadership, management, and communication skills that inspire enthusiasm and create a healthy environment.
  • Ability to anticipate outcomes, identify risk, and adjust approach and services accordingly.
  • Strong drafting and research skills.
  • An approachable manner with the ability to gain trust and build credibility with a variety of stakeholders.
  • Enthusiastic, self-motivated team player with a strong interest in learning and creating efficient processes.
  • Understanding of learning processes and different methods of training.
  • Facilitation up to VP level and presenting to large audiences.

Benefits

  • Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
  • Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.
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