Senior Manager, Lead Design User Researcher - DevX

$199,100 - $227,200/Yr

Capital One - Philadelphia, PA

Full-time - Senior

Philadelphia, PA

Credit Intermediation and Related Activities

About the position

The Lead Design User Researcher at Capital One will play a pivotal role in enhancing the Developer Experience Design (DevX) by leading user research initiatives that inform product and design decisions. This position focuses on strategic-level research to understand and improve the workflows of technologists, ensuring that customer insights drive the development of innovative products and services. The role emphasizes collaboration with cross-functional teams and the application of human-centered research methods to advocate for the customer and deliver best-in-class experiences.

Responsibilities

• Collaborate with design, technology, product, and business teams to create engaging customer experiences across multiple projects.
• Translate research findings into actionable insights that guide product decisions.
• Lead formative and foundational research to shape early product definitions.
• Engage in portfolio prioritization to set the research strategy and roadmap for the team.
• Advocate for the customer through human-centered research methods.
• Define standards and best practices for conducting research.
• Champion the prioritization of research and analysis for design-centered product enhancements.
• Work with partners and teams across various geographies.
• Embrace and advocate for an experience mindset in all work.
• Build and lead successful teams through mentoring and coaching.
• Guide team members in research planning, execution, and analysis.
• Navigate conflict resolution within the team and projects.
• Participate in hiring processes by reviewing resumes and conducting interviews.
• Demonstrate fluency in research tools and techniques to measure success and support decision-making.
• Conduct end-to-end product research using various methods to understand customer needs.
• Facilitate synthesis and knowledge mapping sessions, teaching research methodologies.
• Present and communicate research findings clearly across organizations.

Requirements

• Master's Degree in social sciences, human factors, cognitive science, human-computer interaction, or behavioral economics.
• At least 7 years of experience with user, product, or market research.

Nice-to-haves

• Ph.D. or certifications in a design or research-related field.
• Experience working with agile and legal teams.
• Familiarity with conducting and analyzing research for cross-channel experiences.
• Experience managing a cross-functional team.

Benefits

• Comprehensive health insurance coverage.
• Performance-based incentive compensation, including cash bonuses and/or long-term incentives.
• Competitive salary range based on location.
• Inclusive benefits supporting total well-being.