Senior Manager, Lead Design User Researcher - DevX

$199,100 - $227,200/Yr

Capital One - McLean, VA

Full-time - Senior

McLean, VA

Credit Intermediation and Related Activities

About the position

The Lead UX/UI Design (User) Researcher at Capital One will play a pivotal role in enhancing the workflows of technologists by leading user research initiatives. This position focuses on strategic-level research, advocating for customer needs through human-centered methodologies, and collaborating with cross-functional teams to deliver insights that inform product and design decisions. The role emphasizes empathy, curiosity, and a commitment to understanding customer experiences, making it essential for driving innovation in product development.

Responsibilities

• Collaborate with design, technology, product, and business teams to create engaging customer experiences across multiple projects.
• Translate research findings into actionable insights that guide product decisions.
• Lead formative and foundational research to shape early product definitions.
• Engage in portfolio prioritization to set the research strategy and roadmap for the team.
• Advocate for the customer through human-centered research methods and define best practices for research execution.
• Build and lead successful teams through mentoring and career development.
• Guide team members in research planning, execution, and analysis.
• Navigate conflict resolution within teams and projects.
• Conduct research studies at all stages from discovery to validation using various methods.
• Facilitate synthesis and knowledge mapping sessions, teaching research methodologies.
• Present and communicate research findings clearly across various organizations.

Requirements

• Master's Degree in social sciences, human factors, cognitive science, human-computer interaction, or behavioral economics.
• At least 7 years of experience with user, product, or market research.

Nice-to-haves

• Ph.D. or certifications in a design or research-related field.
• Experience working with agile and legal teams.
• Familiarity with conducting and analyzing research for cross-channel experiences.
• Experience managing a cross-functional team.

Benefits

• Comprehensive health insurance coverage.
• Performance-based incentive compensation, including cash bonuses and long-term incentives.
• Competitive salary with a range based on location.