Senior Manager, Logistics Quality - North America

Schneider Electric - El Paso, TX

Full-time - Senior

Onsite - El Paso, TX

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Senior Manager, Logistics Quality - North America at Schneider Electric USA, Inc. is responsible for defining the logistics strategy based on customer feedback and industrial project roadmaps. This role involves developing team competencies in continuous improvement and digital knowledge, leading a regional logistics community, and deploying global quality programs across distribution centers. The position focuses on driving continuous improvement projects, handling customer escalations, and coaching underperforming groups, although it does not involve managing direct reports.

Responsibilities

• Define the CS&Q logistic strategy based on VOC analysis and GSC industrial project roadmaps.
• Develop team competencies in continuous improvement tools and digital knowledge.
• Lead the regional logistics community team to foster collaboration and share best practices.
• Initiate innovation and standardize processes across logistics operations.
• Deploy global programs such as Quality Basics and Quality Fundamentals in all distribution centers.
• Handle customer escalations and ensure resolution with customers.
• Drive continuous improvement projects based on customer feedback.
• Review performance metrics and coach underperforming groups.

Requirements

• Bachelor's degree in Engineering or related field.
• 5 years of progressive experience in quality engineering or warehouse operations management in a manufacturing environment.
• Experience with 8D problem solving methodology.
• Familiarity with Failure Mode & Effects Analysis (FMEA).
• Knowledge of Lean Manufacturing techniques including Value Stream Mapping and Poke Yoke.
• Experience in root cause analysis and quality management.
• Proficiency in QT9 administration and implementation of corrective actions.
• Experience performing ISO audits and ensuring compliance with ISO 9001-2015 standards.
• Manufacturing Quality Expertise & Containment Management.
• Six Sigma Greenbelt Certification.