Pfizer - Tampa, FL
posted 3 months ago
At Pfizer, we are dedicated to making medicines and vaccines that significantly improve patients' lives, reaching over 780 million patients globally. Within this mission, Pfizer Digital plays a crucial role in leading the digital transformation in the pharmaceutical industry. Our team, the Commercial Creation Center & CDI (C4), is responsible for developing and maintaining the platforms and capabilities that enable Pfizer's Business Units to connect digitally with external customers and enhance internal collaboration. This encompasses all digital products, platforms, services, and experiences aimed at serving patients, healthcare professionals (HCPs), payors, pharmacists, and clinical sites. We focus on building advanced cloud-based technology solutions that positively impact Pfizer's business performance. The Patient and Marketplace Corp. Affairs team within C4 is tasked with delivering patient-facing digital companions and external marketplace solutions to enhance customer value and streamline specialty pharma services, ensuring that patients can access Pfizer's breakthroughs. A key component of this role involves the delivery of Medallia, a customer experience management software solution. As a Solutions Engineer, you will be responsible for designing, implementing, and supporting Medallia's solutions, requiring a deep understanding of the platform and strong technical skills to customize it according to client needs. This senior technical role involves developing innovative ideas, leading the design, and overseeing the implementation of complex technical solutions across various business units, acting as a bridge between business requirements and technical capabilities. Your responsibilities will include subject matter expertise in designing and architecting technical solutions that meet stakeholder needs while adhering to best practices and industry standards. You will develop detailed technical specifications and oversee the implementation of digital solutions, ensuring compliance with regulations and security protocols. Additionally, you will gather and analyze client requirements for Medallia implementations, configure and customize the platform, and provide technical guidance during projects. You will also conduct user training and troubleshoot technical issues as needed. This role requires strategic leadership, resource management, and collaboration with cross-functional teams to ensure seamless integration and support for solutions across Pfizer's digital platforms.