Senior Manager, New Product Development & Home Depot Protection Plans

About the position

The Senior Manager, New Product Development & Home Depot Protections Plans leads in defining and implementation of strategies to drive incremental Credit, Home Depot Protection Plan (HDPP), and company sales. Oversees team that designs, tests and rolls out new financial and extended warranty programs, promotions, products or services. Focuses on identifying and evaluating new credit programs to meet changing customer needs, developing strategy for new account generation and HDPP revenue growth, improving operational efficiencies and/or the creation and implementation of new features/services that will enhance the customer experience. This role works cross functionally with internal and external partners (including Information Technology, Product Managers, Merchants, Store Operations, Home Services, third-party vendors and others) to develop and implement Credit and extended warranty programs that support strategic initiatives. This role requires strong project management skills and the ability to effectively communicate and influence partners to support and execute solutions.

Responsibilities

• Identify and evaluate new financing and extended warranty programs, promotions, products and services that support the needs of current or future customers, or that support new strategic initiatives or acquisitions.
• Manage or oversee their design, development, prioritization, and implementation based on each initiative’s projected business case.
• Manage a staff to deliver multiple or large-scale strategic projects and take an active role in the professional development of direct reports.
• Work with Finance to set departmental and program budgets.
• Manage expenditures within approved department and program budgets.
• Oversee the development and execution of detailed project design/implementation plans.
• Utilize project management and people management skills to ensure timely completion of projects at the highest quality levels.
• Assess financial and operational/quality results of new programs against predetermined goals.
• Determine whether programs should be rolled out, make recommendations to Sr Management and, if applicable, develop implementation strategies and budgets.
• Partner with Legal to execute contractual agreements pertaining to financing and extended warranty programs.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Minimum of 7 years of work experience in product development and/or project management in credit or financial services.

Nice-to-haves

• Experience in product development and/or project management in credit or financial services preferred.