Senior Manager of Branches and Retail Operations

About the position

Join the Salal Credit Union team as our Senior Manager of Branches & Retail Operations. This role will be integral to our member and employee experience by overseeing our four area branches and the back-office operations support team. This Senior Manager is responsible for guiding these teams to both operational excellence and sales success. Are you passionate about excellent member service, experienced guiding a team's sales culture, and well-versed in retail banking regulations and operations? Are you eager to lead teams and coach individuals to meet the strategic goals of the business while also acting as a project management partner to the organization? If so, apply today! This role is hybrid and would require regular visits to our branches (Northgate, First Hill, Bellevue, Tukwila) in person. The expectation would be that this manager visits each branch at least two (2) times per month with other visits as needed. There may also be a need to attend some meetings at our Northgate Headquarters office on occasion.

Responsibilities

• Execute the strategy for Branch and Retail Operations teams, ensuring effective management of sales, service, and support activities
• Develop and implement retail sales and service strategies to increase deposit and loan balances, aligning with the credit union's strategic plan
• Collaborate with the Vice President - Retail Banking to set and adjust individual and branch-level sales and service targets and manage incentive plans
• Deliver sales and service training programs for branch managers and staff, both virtually and in-person
• Monitor branch performance, analyze results, and implement initiatives to achieve sales goals and financial targets
• Develop and execute operations strategies to support Retail departments, ensuring compliance with internal procedures and policies, as well as regulatory requirements
• Act as a project owner for Retail projects impacting the Branches or Retail Operations, partnering with the Project Management Office and other internal stakeholders as needed

Requirements

• 8 years of experience in retail banking
• 5 years of experience in team leadership
• 5 years of experience in direct sales and service
• Bachelor's Degree in Business, Finance, Economics or a related field (equivalent combination of education and experience will be considered)
• Thorough understanding of retail banking, operations, consumer sales, and project leadership
• Effective presentation and writing skills

Benefits

• The target salary rate that is likely to be offered to the selected candidate is between $116,335-142,500 per year
• Potential to earn additional compensation annually based on company goal achievement
• Comprehensive healthcare plans including health, dental, and vision insurance
• Generous time off including vacation, sick time, and Paid holidays
• Tuition reimbursement
• 401(k) plan with company matching
• Charitable contribution matching
• Company-paid life, AD&D, and long-term disability insurances. Plus additional optional benefits