Senior Manager of Business Operations, Compliance, and Governance

$120,000 - $207,000/Yr

Johnson & Johnson - Raritan, NJ

Full-time - Senior

Hybrid - Raritan, NJ

Chemical Manufacturing

About the position

The Senior Manager of Business Operations, Compliance, and Governance at Johnson & Johnson is responsible for overseeing financial management and compliance related to network services. This hybrid role involves collaboration with internal resources and service providers to ensure effective management, cost transparency, and adherence to governance processes. The position focuses on budget management, Telecom Expense Management, and operational efficiencies, aiming to optimize processes and deliver on customer outcomes.

Responsibilities

• Serve as the primary coordination point between IT Finance, corporate accounting functions, Managed Service Providers (MSPs), and the TEM Service for financial matters.
• Provide direction and coordination for financial planning and analysis related to communications carriers, ensuring financial transparency to internal customers.
• Implement procedures for quoting, ordering, and billing activities for carrier services, improving providers as needed.
• Audit adherence to the invoice validation and verification process, including invoice review practices and maintenance of approval and payment status.
• Implement processes and controls for integrating Portfolio Management into the overall base business budgeting process.
• Partner with IT Finance to establish and maintain budget and forecasting processes for carrier spend.
• Coordinate global audit functions and partner with the enterprise Quality & Compliance organization.
• Lead the global governance process, working with all towers and regions to develop and implement best practices.

Requirements

• Bachelor's Degree or equivalent experience and a minimum of 8 years of experience.
• Four plus years of broad Financial Management, data analytics, reporting, and IT infrastructure experience working with large services contracts.
• Experience managing a budget of $50M+.
• Two plus years of experience managing a Portfolio of projects with associated tools.
• Knowledge and experience with telecommunication expense management providers, carriers, and managed service billing structures.
• Understanding of retained expenses, pass-through expenses, and cost allocation concepts.
• Strong analytical skills and ability to work independently or with others and enforce deadlines.
• Strong attention to detail as it relates to data assessment and analysis and process discipline.
• Ability to establish effective working relationships with colleagues, business partners, and vendor personnel.
• Experience managing consistent processes across a variety of vendor partners.

Nice-to-haves

• Portfolio and Governance experience
• Experience with data visualization tools, business intelligence software, databases, Service-Now, and carrier/integrator reporting tools.
• Industry certifications in modeling, analytics, and reporting.
• Experience working in Network infrastructure environments, unified communication technology, and/or call center operations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability insurance
• Business accident insurance
• Group legal insurance
• 401(k) retirement plan
• Vacation time (up to 120 hours per year)
• Sick time (up to 40 hours per year)
• Holiday pay (up to 13 days per year)
• Floating Holidays
• Work, Personal and Family Time (up to 40 hours per year)