Senior Manager of Inside Sales

ATI - Monroe, NC

Full-time - Mid Level

Monroe, NC

Support Activities for Mining

About the position

The Senior Manager of Inside Sales will oversee the daily operations of the Inside Sales and Sales Support teams, ensuring that customer satisfaction is prioritized and achieved. This role is critical in managing the expectations and performance of the sales team, which includes attracting, hiring, and training new employees. The Senior Manager will lead the Inside Sales and Sales Administration teams by effectively communicating goals and expectations, coaching employees, and implementing necessary systems, policies, and procedures to enhance productivity and efficiency. In addition to team management, the Senior Manager will facilitate all sales-related processes, ensuring that administrative paperwork is completed and approved, and that a comprehensive sales database is maintained. The role requires the modification of workflow processes to improve productivity as needed. The Senior Manager will also act as a liaison among customers, commercial managers, and other departments, fostering interpersonal relationships to align goals, solve problems, and ensure customer satisfaction. Another key responsibility includes the development and maintenance of marketing reports and data to support the commercial department. The Senior Manager will be responsible for budget preparation, monitoring costs, analyzing variances, and reviewing and approving invoices for daily expenditures. This position is essential for driving sales performance and ensuring that the Inside Sales team meets its objectives while maintaining high levels of customer satisfaction.

Responsibilities

• Attract, hire, and train new employees for the Inside Sales team.
• Lead Inside Sales and Sales Administration by managing expectations and job results.
• Coach employees while implementing systems, policies, and procedures.
• Facilitate all sales-related tasks and maintain a sales database.
• Modify workflow processes to increase productivity as needed.
• Develop interpersonal working relationships among customers, commercial managers, and other departments.
• Develop and maintain marketing reports/data to support the commercial department.
• Prepare budgets, monitor costs, and analyze variances.
• Review and approve invoices for daily expenditures.

Requirements

• 7 years of inside sales or customer service experience.
• Bachelor's degree in Business or a related area.
• 2+ years of experience managing a team of sales or customer service professionals.
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint).
• Sufficient knowledge of aerospace, defense, or heavy industrial manufacturing.
• Experience with Oracle, Maximo, etc. is a plus.
• Exceptional analytical, critical thinking, and problem-solving capabilities.
• Effective interpersonal, leadership, and written and verbal communication skills.
• Excellent attention to detail, organization, and time management skills.
• Ability to balance multiple projects in a fast-paced environment.
• Ability to work independently and collaboratively to achieve results.
• Ability to analyze and resolve difficult problems effectively and timely.
• Ability to negotiate and resolve conflict.
• Ability to foster collaboration and motivate diverse teams.
• Demonstrated ability to implement improvements using lean initiatives.
• Demonstrated ability to perform financial analyses and present cost and pricing data.