Senior Manager of Networking Services

American Credit Acceptance - Spartanburg, SC

Full-time - Mid Level

Spartanburg, SC

Credit Intermediation and Related Activities

About the position

The Senior Manager of Networking Services will oversee the IT infrastructure, focusing on network services, cloud environments, and data center facilities. This hands-on leadership role requires managing a diverse team of IT professionals to ensure the stability, security, and scalability of the organization's IT infrastructure. The ideal candidate will possess extensive experience in IT management and expertise in various technologies, while also being forward-looking to innovate and automate processes.

Responsibilities

• Oversee the design, implementation, and maintenance of network infrastructure, including LAN, WAN, VPN, and wireless networks.
• Manage network security appliances and services, including Palo Alto Firewalls and F5 LTM load balancers.
• Monitor network performance and ensure high availability and reliability, implementing necessary improvements or upgrades.
• Develop and enforce network policies, procedures, and standards.
• Lead the strategy, deployment, and management of cloud services, AWS and Azure, including IaaS, PaaS, and SaaS.
• Work closely with internal teams to ensure secure and efficient cloud operations.
• Implement cloud security and compliance controls, focusing on cost optimization and performance tuning.
• Provide strategic direction, mentorship, and guidance to a team of network engineers, system administrators, and cloud specialists.
• Build a high-performance culture by setting clear objectives, defining expectations, and holding team members accountable for results.
• Identify and address team skill gaps, and proactively plan for succession and resource needs to meet evolving business demands.
• Promote a culture of transparency, open communication, and continuous improvement, motivating the team to achieve high levels of productivity and engagement.
• Plan, manage, and execute infrastructure projects, ensuring timely delivery and alignment with business objectives.
• Collaborate with cross-functional teams to implement new technologies and solutions.
• Manage budgets, resources, and timelines for IT infrastructure initiatives.
• Ensure all IT infrastructure components comply with security policies, regulatory requirements, and industry standards.
• Collaborate with the cybersecurity team to implement and maintain robust security controls.
• Oversee the implementation of firewall policies and rules enterprise wide.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Minimum of 8 years of experience in IT infrastructure management, including at least 5 years in a hands-on leadership role managing technical teams.
• Minimum of 3 years comprehensive knowledge & technical experience of cloud systems (preferably AWS), deployment business systems, server technology, storage systems, information security and/or related data center technologies.
• Proven hands-on experience with Cisco Technologies: Routers, switches, firewalls, and network security solutions.
• Experience with Forescout: Network Access Control.
• Experience with F5 LTM (Local Traffic Manager): Load balancing and traffic management.
• Experience with Palo Alto Firewalls: Next-generation firewall administration, including threat management and VPN configuration.
• Experience with enterprise performance monitoring and management tools such as Solarwinds, ThousandEyes, AppDynamics.
• Strong understanding of cloud platforms (AWS, Azure, or Google Cloud) and experience managing hybrid environments.
• Previous experience with JIRA, Confluence, or similar ticket tracking and documentation system.
• Excellent project management skills, with experience leading complex IT infrastructure projects.
• Strong knowledge of data center management, including disaster recovery, backup solutions, and business continuity planning.
• Demonstrated experience in ITIL practices, network and system security, and compliance standards.
• Exceptional communication, interpersonal, and organizational skills.
• Ability to work effectively in a fast-paced, dynamic environment with a high level of autonomy.

Nice-to-haves

• Relevant certifications preferred: CCNA, CCNP, CCIE, VMware VCP, Nutanix Certified Professional, F5 Certified, Palo Alto Networks PCNSE, AWS.
• Experience with automation tools and scripting languages such as Ansible, Python, PowerShell for infrastructure automation and management.
• Knowledge of emerging technologies and trends in IT infrastructure and cloud services.

Benefits

• Health insurance
• 401k retirement plan
• Paid time off
• Professional development opportunities
• Flexible scheduling options