Pegasystems - Waltham, MA
posted about 1 month ago
In this role, as the Senior Manager of Software Engineering for the Outbound Runtime team at Pega, you will be at the forefront of managing and promoting the career growth of a talented group of developers. This team is responsible for the Customer Decision Hub (CDH), a cutting-edge customer engagement solution that redefines how large enterprises interact with their customers across various channels. The CDH engine is critical as it efficiently processes massive amounts of data, applies analytical models, and orchestrates actions in real-time and batch modes. Your leadership will be essential in guiding the team to leverage cloud-native technologies and a service-based architecture, embodying the SaaS model to meet the challenging expectations of our clients. As a Senior Engineering Manager, you will engage in three main areas of responsibility: People Leadership, Technical/Functional/Tactical Delivery, and Strategy. You will foster a high-performing team aligned with Pega's core values, encouraging creativity and innovation while coaching and mentoring team members to support their individual career growth. You will also play an active role in the recruitment process, ensuring that the team is composed of talented individuals who are passionate about software engineering and customer success. In terms of technical delivery, you will actively participate in design sessions, ensuring timely project delivery while maintaining high-quality standards. You will collaborate closely with product managers and team members, monitor client support requests, and incorporate improvements based on root cause analysis. Your experience in software engineering and management will be crucial in foreseeing challenges and guiding the team to produce optimal deliverables. Strategically, you will review practices and results, providing feedback for improvements in development, quality, testing, performance, deployment, and security. This role requires a leader who is not only technically proficient but also passionate about developing talent and fostering a culture of excellence within the team.