Senior Manager of Software Engineering - Pega/Java/AWS

JPMorgan Chase - Wilmington, DE

Full-time - Mid Level

Wilmington, DE

Credit Intermediation and Related Activities

About the position

As a Senior Manager of Software Engineering at JPMorgan Chase, you will lead multiple technical teams within the Consumer and Community Banking, Fraud Claims Disputes Tech team. This role involves providing technical coaching, overseeing project execution, and influencing budget and technical decisions to enhance operational efficiencies. You will be responsible for fostering a culture of diversity and inclusion while ensuring successful collaboration across teams and stakeholders.

Responsibilities

• Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers.
• Be accountable for decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures.
• Ensure successful collaboration across teams and stakeholders.
• Identify and mitigate issues to execute a book of work while escalating issues as necessary.
• Provide input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team.
• Create a culture of diversity, equity, inclusion, and respect for team members and prioritize diverse representation.

Requirements

• Formal training or certification on software engineering concepts and 5+ years applied experience.
• 2+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise.
• Experience leading teams of technologists.
• Experience with Pega, Java, Microservices, and AWS.
• Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives.
• Experience with hiring, developing, and recognizing talent.
• In-depth knowledge of the services industry and their IT systems.
• Practical cloud native experience.
• Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines.

Nice-to-haves

• Banking - Fraud claims experience is desired.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching