Senior Manager of Software Engineering

$142,100 - $266,300/Yr

Ultimate Kronos Group - Lowell, MA

Full-time - Senior

Hybrid - Lowell, MA

Publishing Industries

About the position

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. We are seeking a seasoned Senior Manager of Software Engineering to join our dynamic team. As a first-line manager, you will lead a team of talented engineers, driving technical excellence, fostering a culture of ownership, and ensuring the successful delivery of high-impact projects. You will be responsible for guiding technical decisions, managing team performance, and aligning engineering efforts with business goals.

Responsibilities

• Provide technical leadership and direction for major projects, ensuring alignment with business goals and industry best practices.
• Be hands-on with code, maintaining high technical standards and actively participating in design and architecture decisions, code reviews, and helping engineers optimize their code.
• Ensure that high standards of performance, scalability, and reliability are maintained when architecting, designing, and developing complex software systems and applications.
• Ensure accountability for the team's technical decisions and enforce engineering best practices (e.g., documentation, automation, code management, security principles, leverage CoPilot).
• Ensure the health and quality of services and incidents, proactively identifying and addressing issues. Utilize service health indicators and telemetry for action. Implement best practices for operational excellence.
• Play a pivotal role in the R.I.D.E. (Review, Inspect, Decide, Execute) framework.
• Understand CI/CD pipelines from build, test, to deploy phases.
• Lead and manage a team of software engineers, fostering a collaborative and high-performance environment. Conduct regular performance reviews, provide feedback, and support professional development.
• Foster a culture of service ownership and enhance team engagement.
• Drive succession planning and engineering efficiency, focusing on quality and developer experience through data-driven approaches.
• Promote a growth mindset, understanding and driving organizational change.
• Actively seek opportunities for team growth and cross-functional collaboration.
• Works and guides the team on how to operate in a DevOps Model. Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production.
• Grow and develop the team technically and with a quality mindset, providing strong and actionable feedback.
• Provide technical mentorship and guidance to engineers at all levels, fostering a culture of learning, collaboration, and continuous improvement, encouraging the team to experiment, learn, and iterate on processes and technologies.
• Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity within the team.
• Oversee the planning, execution, and delivery of high-impact projects, ensuring they are completed on time and within budget. Manage team workload and capacity, setting priorities and managing risks and tradeoffs.
• Align team efforts with the strategic direction of the company, understanding the big picture and business needs.
• Demonstrate engineering excellence and service ownership, including cost and quality management of services, and effective production management.
• Collaborate with cross-functional teams, including product management, design, and operations, to ensure alignment and successful delivery of projects. Communicate effectively with stakeholders at all levels.
• Make deployment decisions with appropriate risk mitigation.
• Lead automation initiatives using DevOps tools like Terraform, Ansible, Git Hub Actions, Jenkins, Kubernetes and Docker.
• Collaborate with SREs to ensure system reliability, scalability, and performance.
• Experience with logging, monitoring, and observability tools (e.g., Splunk, Datadog, Prometheus, Grafana).

Requirements

• Bachelor's degree in computer science, engineering, or a related technical field, or equivalent practical experience.
• 14+ years of experience in software development, with 3+ years in a technical leadership role and 2+ years in a people management role.
• Proven track record of leading and delivering large-scale, complex software projects.
• Strong understanding of cloud technologies and DevOps principles.
• Hands-on expertise with CI/CD tools like Jenkins, GitHub Actions, etc.
• Proficiency in Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Ansible).
• Familiarity with monitoring/logging tools (ELK Stack, Prometheus, Grafana, Datadog, etc.)
• Excellent problem-solving skills and attention to detail.
• Excellent communication and leadership skills, with a demonstrated ability to influence and drive change.

Nice-to-haves

• Master's degree or PhD in Computer Science, Engineering, or a related technical field.
• Experience with cloud platforms like GCP, Azure, AWS.
• Proven experience in designing and managing CI/CD pipelines for large-scale, distributed systems.
• Knowledge of agile development methodologies.
• Experience in a complex, matrixed organization.
• Demonstrated commitment to diversity and inclusion initiatives.
• Familiarity with developing accessible technologies.

Benefits

• Wellness programs
• Tuition reimbursement
• Customizable expense reimbursement program (U Choose) for various needs including student loan repayment, childcare, and pet insurance.