Senior Manager, Operational Excellence, Communications, HR, and Operations

McDonald's - Chicago, IL

Full-time - Mid Level

Hybrid - Chicago, IL

Food Services and Drinking Places

About the position

The Senior Manager, GenAI Strategy and Process at McDonald's plays a crucial role within the Generative AI Center of Excellence (GenAI COE), focusing on orchestrating business and non-technical aspects of Generative AI initiatives globally. This position emphasizes prioritization processes, communication, and change management to drive the adoption and effective use of AI technologies across the organization.

Responsibilities

• Establish GenAI prioritization mechanisms and formal stage gate review process.
• Capture opportunities and clarify business/customer problem statements for custom AI build-out and 3rd party AI tool adoption.
• Drive cross-functional engagement and alignment from idea to tech proof of concept, use case development, pilot, and deployment.
• Work with the Value Realization Office to ensure impact is well defined and measured.
• Facilitate internal COE communication and collaboration mechanisms.
• Develop and implement corporate communication strategies to increase awareness of generative AI capabilities across McDonald's.
• Build and nurture an internal community of GenAI enthusiasts and practitioners.
• Organize regular internal and external GenAI-focused events and discussions.
• Ensure AI Governance principles are reflected in mandatory trainings.
• Create training materials and conduct sessions to familiarize employees with GenAI tools.
• Collaborate with internal Change Management experts to communicate AI-driven impacts on career paths.

Requirements

• Bachelor's degree
• 4+ years of experience in management consulting or similar corporate experience
• Experience in managing complex projects from inception to delivery
• Experience driving strategy and influencing across complex, matrix-driven organizations
• Experience with data and AI capabilities, platforms, and technology.

Nice-to-haves

• Experience in consumer-facing businesses, especially foodservice or retail.
• Strong project leadership skills.

Benefits

• Sabbatical program
• Tuition assistance
• Flexible work arrangements