Senior Manager, People Operations

$115,000 - $120,000/Yr

Meltwater - Austin, TX

Full-time - Mid Level

Onsite - Austin, TX

1,001-5,000 employees

About the position

The Senior Manager, People Operations at Meltwater is a pivotal role responsible for leading the HR operations team to ensure the effective delivery of HR services across the organization. This position focuses on creating a seamless and positive experience for employees through efficient HR operations, which include onboarding, benefits administration, compliance, and HR data management. The successful candidate will spearhead the Global People Operations team, reporting directly to the Senior Director of People Operations. In this role, you will collaborate closely with People Ops leads across the Americas, EMEA, and APAC, as well as their team members in multiple countries. Your primary objective will be to drive strategic initiatives and projects that enhance the employee experience, all while maintaining a People-first mindset. You will work alongside experienced HR professionals and respected leaders, continuously learning and evolving within the industry. Meltwater prides itself on an environment that values growth, mentorship, and inclusive leadership, making it an ideal place for someone looking to make a significant impact in HR operations. Your responsibilities will include overseeing day-to-day People operations, managing the employee lifecycle, ensuring compliance with legal regulations, and improving onboarding and offboarding processes. You will also oversee the administration of employee benefits programs, work with compliance teams to ensure adherence to regulations, and manage the HR Information System (Workday). Additionally, you will lead HR projects aimed at enhancing operational efficiency and the overall employee experience, while generating and analyzing HR metrics to inform decision-making. As a leader, you will mentor and develop the People operations team, fostering a high-performance culture within the team.

Responsibilities

• Oversee day-to-day People operations, including employee lifecycle management and People data administration, ensuring accuracy and integrity of employee data and HR records.
• Lead the implementation of HR policies and procedures to ensure compliance with legal regulations and industry standards.
• Manage and continuously improve the Global onboarding process to provide a positive experience for new hires.
• Oversee the Global off-boarding process, ensuring that all aspects are handled within local compliance.
• Oversee the administration of employee benefits programs, including health insurance, retirement plans, and other perks with the Total Rewards team.
• Work with the compliance team to ensure that all HR practices comply with local, state, and federal regulations, including employment laws, data privacy, and health and safety standards.
• Ensure immigration support globally by partnering with HRBPs and managers.
• Manage internal audits of HR processes and lead all global audits.
• Manage the HR Information System (Workday) and other HR tools, ensuring they are effectively utilized to streamline processes and enhance employee experience.
• Guide the team with Global Leave management and ensure timeline processing of leave pays.
• Lead or support HR projects aimed at enhancing operational efficiency and the overall employee experience.
• Generate and analyze HR metrics and reports to inform decision-making, support the rest of the People Team with reporting and data insights.
• Conduct quarterly and annual data audit of employee information in Workday and ensure data integrity.
• Lead and support the implementation of new HR technology rollouts with leading teams in testing and implementation.
• Identify opportunities to improve HR processes and workflows to increase efficiency and effectiveness.
• Work closely with HR Business Partners, Talent Acquisition, and other HR functions to ensure a cohesive approach to HR service delivery.
• Manage, mentor, and develop the People operations team leads and provide guidance and support to ensure high performance culture within the team.

Requirements

• A Bachelor's degree in Human Resources.
• 8-10 years of dynamic experience in a People Operations role within a fast-paced environment, with at least 3-4 years in a managerial role.
• Strong knowledge of HR processes, systems, and best practices.
• Ability and willingness to manage teams in multiple time zones.
• Prior experience using Workday is required.
• Proficiency in Microsoft Office and Google Suites, showcasing prowess in Word, Excel, and PowerPoint.
• Excellent handle of People metrics and with demonstrated ability to craft insightful Excel reports and wield strong analytical skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Dedicated to upholding confidentiality in all aspects of work.
• A vibrant sense of humor, adaptability, and a knack for innovation in challenging situations.
• Excellent written and verbal communication skills in English.
• Openness to a hybrid work schedule, requiring two days in the office per week.
• Legal eligibility to work in the US.

Benefits

• Flexible paid time off that allows you to have an enhanced work-life balance.
• Excellent medical, dental, and vision options.
• 401(k) matching, life insurance, commuter benefits, and parental leave plans.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Ongoing professional development opportunities to elevate your career.