Senior Manager, People Operations

Full-time - Senior

Hybrid - Chicago, IL

Professional, Scientific, and Technical Services

About the position

Okta is seeking a People Operations Sr Manager who is both a strategic leader and a hands-on operator, ready to drive and refine our People Operations function with a strong commitment to operational excellence. In this role, you will actively shape and scale key people processes, ensuring they are efficient, compliant, and adaptable to our business growth. As a coach and mentor to a team of managers you'll set the standard for best practices, foster a collaborative culture, and work alongside the team to create a seamless and impactful employee experience.

Responsibilities

• Oversee day-to-day People Operations processes (Recruit to Retire), ensuring they are efficient, compliant, and ready to scale.
• Coach and mentor a team of People Operations managers in the Regions fostering collaboration, accountability, and continuous skill development.
• Drive operational excellence across benefits, employee relations, general services, global mobility, payroll and compensation.
• Partner with Centers of Excellence to identify opportunities to expand Shared Services.
• Focus on data accuracy and ensure that data integrity across the HR systems is being maintained.
• Maintain accurate process documentation (using Lucidcharts) that supports autonomy, clarity, and consistency as Okta grows.
• Monitor SLAs, CSAT scores, and ticket volumes, implementing improvements to enhance the employee experience and reduce overall support requests.
• Introduce innovative programs and initiatives that align with Okta's culture while elevating operational efficiency and employee satisfaction.
• Conduct regular quality assurance checks on employee queries, ensuring timely and accurate responses.
• Communicate priorities, roadmaps, and updates to stakeholders, leading end-user training and managing ongoing adoption of system changes.
• Develop governance structures in line with HR guidelines, ensuring smooth integration of new processes and system enhancements.
• Collaborate with HRIS (Digital Solutions) to leverage ServiceNow and Workday for automation, knowledge management, and streamlined case handling.

Requirements

• Bachelor's degree in HR or related field (advanced degree a plus).
• 10+ years of HR operations, shared services, project/system implementation, or change management experience.
• 5+ years in a supervisory or team leadership capacity, managing diverse and geographically dispersed teams.
• Expert proficiency with ServiceNow and Workday, including process re-engineering and optimization.
• Strong analytical mindset with a focus on data, metrics, and continuous process improvement.
• Exceptional communication skills, able to translate business needs into operational requirements and drive stakeholder engagement.
• Proven attention to detail and confidentiality when managing sensitive HR data.
• Solid understanding of HR/Talent processes, with a track record of designing and testing workflows/reports.
• Ability to multitask and prioritize in a fast-paced environment, balancing multiple competing demands.
• Problem-solving aptitude, with strong troubleshooting and analytical capabilities.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Flexible spending account
• Paid leave (including PTO and parental leave)