Senior Manager, People Operations

$110,000 - $125,000/Yr

Hanover Research - Arlington, VA

Full-time - Mid Level

Arlington, VA

Professional, Scientific, and Technical Services

About the position

The Senior Manager, People Operations is responsible for leading the HR operations team to ensure effective delivery of HR services across the organization. This role focuses on creating a seamless and positive experience for employees through efficient HR operations including onboarding, offboarding, benefits administration, compliance, and HR data management. A successful candidate is eager to develop as an HR professional and understands the diverse demands of this function in a dynamic organization. This position will report directly to the Chief People Officer.

Responsibilities

• Oversee day-to-day People operations, including employee lifecycle management and People data administration, ensuring accuracy and integrity of employee data and HR records.
• Lead the implementation of HR policies and procedures to maintain compliance with legal regulations and industry standards.
• Lead and support the implementation of new HR technology rollouts with leading teams in testing and implementation working closely with our internal Senior Workday Systems Consultant.
• Identify opportunities to improve HR processes and workflows to increase efficiency and effectiveness.
• Work closely with HR Business Partners, Talent Acquisition, and other HR functions to ensure a cohesive approach to HR service delivery.
• Manage, mentor, and develop the People operations team leads and provide guidance and support to ensure high performance culture within the team.
• Oversee the offboarding process, ensuring that all aspects are handled within local compliance.
• Provide support and guidance to team, and others across the organization when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as navigating leave and absence management, providing reasonable accommodations, investigating grievances, and terminations.
• Foster an inclusive and engaging workplace environment where creativity and collaboration flourish.

Requirements

• Prior experience using Workday and Microsoft Office Suite.
• Excellent handle of People metrics and with demonstrated ability to craft insightful Excel reports.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills with a dash of humor and a sprinkle of empathy.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work and collaborate with multiple teams to help streamline processes.
• Dedication to upholding confidentiality in all aspects of work.
• A vibrant sense of humor, adaptability, and a knack for innovation in challenging situations.
• Exceptional organizational and project management skills - you can keep track of a variety of work streams and prioritize accordingly.

Benefits

• 15 paid holidays including Martin Luther King Jr. Day, Juneteenth, Indigenous People's Day, and personal holidays.
• 401(K) employer matching program.
• Comprehensive health and dental benefits package.
• Health and wellness packages with discounts to local gym.
• Community service opportunities.
• Unlimited snacks and beverages in office.