Senior Manager, Portfolio Operations

Visa - Highlands Ranch, CO

Full-time - Mid Level

Hybrid - Highlands Ranch, CO

Credit Intermediation and Related Activities

About the position

The Senior Manager, Portfolio Operations role at Visa is a pivotal position within the Commercial and Money Movement Solutions (CMS) organization, which is dedicated to delivering payment solutions and services to a diverse range of clients globally. This role is designed to support the Senior Director in leading various portfolio operations workstreams and driving the agile transformation journey across Visa's global product and technology teams. The successful candidate will act as a change agent, collaborating closely with global product leadership and portfolio teams to facilitate the adoption of Visa's Transformation Reimagine Work initiatives within the Visa Commercial Solutions (VCS) and Money Movement Solutions (MMS) organizations. In this role, the Senior Manager will leverage their expertise in Lean Agile methodologies to implement agile practices and drive efficiencies in product and technology delivery. The position requires a strong focus on leading transformation programs and ensuring successful delivery of portfolio operations across the CMS organization. The Senior Manager will be responsible for developing and coordinating executive quarterly business reviews (QBRs) to report on product roadmap delivery, identify challenges and risks, and track overall progress against CMS transformation priorities. Additionally, the role involves close collaboration with product and portfolio leads to define operational efficiencies, optimize processes, and establish new frameworks as necessary. The Senior Manager will also become a subject matter expert in Jira Align (JA), working to enhance its adoption and automate reporting processes. This position is crucial for representing CMS priorities while aligning with the Central Product Operations team on Visa-wide transformation efforts, including the development of roadmaps and methodologies. The Senior Manager will be expected to coach and guide teams at all levels to adopt agile mindsets and Lean Thinking principles, fostering a culture of continuous improvement and value delivery. The role requires strong emotional intelligence, organizational skills, and the ability to navigate complex, cross-functional issues while maintaining a focus on strategic outcomes. This hybrid position allows for a flexible work environment, with expectations to work from the office 2-3 days a week based on business needs.

Responsibilities

• Lead the development and coordination of executive QBRs to report on delivery against product roadmaps, highlight challenges and risks, and overall progress against CMS transformation priorities.
• Partner closely with product and portfolio leads within VCS and MMS to define templates, identify operational efficiencies, optimize processes, and define and standup new frameworks as needed.
• Become a Jira Align (JA) subject matter expert and partner with leads across CMS Product and Technology to optimize JA adoption, set up appropriate work hierarchies, and automate reporting.
• Lead the overall agile transformation effort across CMS including definition of OKRs and ownership of the roadmap.
• Work with senior leaders in Product and Technology and their supporting product delivery teams to define and assess options, and drive execution of the CMS Transformation roadmap.
• Represent CMS priorities while collaborating with the Central Product Operations team to align on Visa-wide transformation efforts, frameworks and processes.
• Coordinate the development and implementation of holistic communications across CMS organizations throughout the transformation effort.
• Develop and implement standardized agile mindsets, behaviors, and practices across CMS product and technology organizations.
• Provide coaching across all levels to adopt and apply agility and Lean Thinking and Agile practices to increase business value delivery.
• Create strategic alliances with our Technology team and other internal partners to define frameworks and reporting to accelerate adoption of the Visa Agility Framework.
• Provide a clear path to accomplish agile transformation outcomes and define quantitative frameworks to measure success, measure and track progress against Transformation OKRs.
• Remove barriers and create problem-solving environments, highlight challenges to execution and seek leadership support as appropriate.

Requirements

• 8 or more years of relevant work experience with a bachelor's degree or at least 5 years of experience with an advanced degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
• 9 or more years of relevant work experience with a bachelor's degree or 7 or more relevant years of experience with an advanced degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD preferred.
• A minimum of 8+ years of successful experience in progressive leadership roles in Product or Services in Payments or Technology industries with a priority on global B2B, B2B2C service models.
• Previous experience in a portfolio operations role producing dashboards, templates and content for executive reviews, and facilitating cross-functional meetings with leadership.
• Consulting background with experience reengineering and optimizing processes, defining and rolling out new frameworks and defining quantitative success metrics.
• Strong program management skills to coordinate and lead complex projects with cross-functional teams.
• 5+ years demonstrated a record of developing and implementing agility frameworks at scale that led to measurable results.
• Passionate Agilist who knows the difference between Agile and Agility, and can explain it to audiences with less expertise.
• Experienced applying Lean Thinking/Principles to business problems and create high agility solutions.
• Self-motivated and highly driven with a 'get-things-done' attitude.

Nice-to-haves

• Strong emotional intelligence with outstanding leadership and influencing skills including integrity, credibility, empathy, collaboration, and ability to connect people and work.
• Strong organizational skills - able to scope and organize work, organizational structures, systems, people, and processes to drive value.
• Experience working in a collaborative environment over being a one-person powerhouse.
• Strong communication and storytelling skills, can successfully use verbal and written communications to provide insights, guidance, and growth.

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program