Senior Manager, Post-Sales Enablement

$108,100 - $180,300/Yr

Aveva Software - Houston, TX

Full-time - Manager

Houston, TX

Professional, Scientific, and Technical Services

About the position

The Manager, Post Sales Enablement (Adoption) at AVEVA is responsible for overseeing and driving the success of the Adoption team through effective enablement strategies and cross-functional collaboration. This role involves developing and executing a comprehensive enablement strategy, managing training and content development, and ensuring that the Adoption team is equipped with the necessary resources to deliver high-quality customer support. The position requires strong leadership skills and a strategic mindset to align global enablement initiatives with the needs of the Adoption team.

Responsibilities

• Develop and execute a comprehensive enablement strategy for the Adoption team, ensuring alignment with organizational goals and objectives.
• Assess the ongoing enablement needs of the Adoption team and adjust strategies accordingly.
• Lead the creation and maintenance of training materials, guides, and documentation to support the Adoption team's knowledge and skills.
• Oversee the delivery of targeted enablement programs, including training, workshops, and tools, ensuring consistency and quality of enablement content and delivery across all regions.
• Ensure that all programs are tailored to meet the specific needs of different regions and markets, while maintaining global standards.
• Oversee the dissemination of critical updates and information to the Adoption team, ensuring timely and clear communication of product changes, process updates, and new initiatives.
• Drive engagement within the Adoption team through regular communications, surveys, and feedback loops.
• Manage incoming requests for enablement support, prioritizing and assigning tasks as necessary to ensure timely and effective delivery.
• Collaborate with product owners, adoption enablement champions, sales and tech support enablement, and other stakeholders to ensure alignment and consistency in support enablement initiatives.

Requirements

• Good understanding of Adoption processes, product knowledge, and customer service best practices.
• Experience in creating and managing training materials, documentation, and enablement resources.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Proven ability to work cross-functionally and coordinate efforts across multiple teams and departments.
• Strong project management skills, including the ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
• Demonstrated ability to take ownership and manage projects from start to finish.

Nice-to-haves

• Background in Customer Success is a plus.
• Previous development of effective change management and communication strategies for large scale initiatives or programs with measurable outcomes.

Benefits

• Competitive salary
• High quality healthcare
• 401(k) with 6% employer match
• FSA and supplemental insurance
• Paid parental leave
• 20 days PTO with increase for time served
• 7 days of sick time
• 3 days paid volunteering
• Flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness/education reimbursement opportunities)