Senior Manager - Product Development

$91,800 - $195,800/Yr

Marsh McLennan - New York, NY

Full-time - Mid Level

New York, NY

10,001+ employees

Insurance Carriers and Related Activities

About the position

As a global leader in insurance broking and risk management, Marsh is seeking a Senior Manager - Product Development to join our team in the New York City office. This role is pivotal in the implementation and execution of Marsh's largest and most impactful transformation to date. The Digital Product Manager will be responsible for delivering significant, large-scale, complex programs aligned with our global strategic transformation and change agenda. You will be part of the Operations & Technology team, specifically within the Placement & Policy Management (PPM) program, which focuses on enhancing our digital product offerings. In this role, you will take ownership of the PPM module, leading the product roadmap and component strategy. You will conduct product discovery exercises to identify end-user needs and curate demand within your digital product domain. Your responsibilities will include developing and maintaining a detailed product roadmap that encompasses resources, scope, schedule, cost, assumptions, and dependencies. You will manage the conversion of high-level business requirements into detailed functional specifications and user stories, ensuring alignment with market factors and strategic opportunities. You will oversee regional digital products and services from conception to launch and scale, collaborating closely with delivery partners. This role requires exceptional communication skills to keep stakeholders informed about project status and to advocate for the benefits of digital products. Building strong relationships with various teams, including business, IT, operations, and vendors, will be crucial to optimizing the value of the delivery team. You will also coordinate with colleagues focused on data standards to ensure product alignment with key data efforts and develop comprehensive change management plans to facilitate successful delivery of key changes. Your expertise will be essential in evaluating the progress of digital products or services by setting success criteria and key performance indicators. You will negotiate resource requirements and serve as a recognized expert in the product functionality and business domain. This position demands a proactive approach to communicate risks, dependencies, and changes to the product roadmap, as well as coordinating large regional projects with established plans and milestones.

Responsibilities

• Provide Module Ownership of PPM to lead the product roadmap and component strategy.
• Lead product discovery exercises focused on crystallizing the end-user needs and curating demand in your digital product domain.
• Develop and maintain a detailed and robust product roadmap including resources, scope, schedule, cost, assumptions, dependencies, etc.
• Manage the conversion of high-level business requirements and use-cases into detailed functional specifications and user-stories.
• Understand market factors, strategic opportunities, and executive priorities informing a digital product strategy and vision for digital products or services.
• Manage regional digital products and services end-to-end including conception, launch, and scale in coordination with your delivery partners.
• Serve a communication role for stakeholders, sponsors, and leadership both for status as well as to evangelize digital product benefits.
• Build and maintain exceptionally strong relationships with delivery partners including business, IT, operations, support, vendors, and more.
• Optimize the value of the delivery team by prioritizing a backlog of work against end-user needs and business objectives.
• Coordinate with colleagues focused on data standards and governance to ensure product alignment with key data efforts.
• Undertake regular work stream meetings, documenting and following-up on actions and risks identified from the meetings and escalate where needed, while ensuring remediation action plans are implemented.
• Partner with colleagues in UX and Design to ensure delivered product experiences are easy to use, scalable, and enjoyable.
• Develop comprehensive change management and benefits realization plans to ensure successful delivery of key changes.
• Develop methods for the regional implementation of long-term product goals and objectives for highly complex and regional projects, evaluating regional needs within a global structure.
• Evaluate a digital product or service's progress by setting success criteria, key performance indicators, and other metrics for measuring business impact and objectives.
• Negotiate resource requirements with responsible management when faced with conflicts in priorities.
• Serve as a recognized expert in the product functionality being provided, and the business domain being served.
• Proactively communicate risks, dependencies, and changes to Product roadmap to stakeholders, sponsors, and users.
• Coordinate large size regional projects, including the establishment of plans, milestones, and deliverables in consultation with business stakeholders and external partners.

Requirements

• 8-11+ years' experience as a Product Manager within a Digital Products Organization or related competency.
• Experience of working in the Insurance industry (Broking and/or Carrier) either in a business/client facing or operational role.
• Demonstrated competency leading digital products or software solutions to meet business goals, enact organizational change, or realize commercial opportunities.
• Expertise in the Product Manager function and its key activities.
• Success delivering mid-scale products, programs, and other initiatives on-time and on-budget.
• Demonstrated competency generating business value in an environment of resource and time constraints.
• Demonstrated competency in setting and meeting key performance indicators, success criteria, and business impacts.
• Ability to show innovative and intuitive decision-making that has led to project, product, or program success.
• Expertise in leading cross-functional teams with or without direct management authority.
• Experience with a product that was either commercial in nature or directly related to a business franchise.
• Mastery in the digital products development within an Agile organization/structure.

Nice-to-haves

• Experience which demonstrates intellectual curiosity.
• Demonstrated ability managing multiple priorities, stakeholders, initiatives in a structured fashion.
• Mastery in communication skill-set to partners, peers, managers, and stakeholders.
• Strong written skills.
• Strong executive presence.
• SAFe® or Comparable Certification a Plus (relevant course topics include but not limited to Agile Product Manager, Lean Portfolio Manager, Product Owner / Product Manager, Agilist).
• Master in stakeholder management with demonstrable successes managing stakeholders at many levels in a dynamic and diverse environment.
• Exceptional organizational skills.
• Strong underlying domain experience in at least one relevant area of financial services space that includes but not limited to Insurance, Markets, Risk, Management, Economics.
• Formal instruction (a degree, minor designation, certification, or other course-work) in a relevant aspect of digital technology including software development, computer or systems engineering, information systems, technology architecture, entrepreneurship, or related.
• Experience with modern digital product management software such as Jira or Azure Dev Ops.
• Experience managing to a formal budget/forecast including working with various portfolio planning software.

Benefits

• Competitive pay (salary and bonus potential)
• Full benefits package - starting day one (medical, dental, vision, STD/LTD, life insurance)
• RSP (Retirement Savings Plan) or TFSA (tax free savings account)
• Tuition Reimbursement plan
• Participation in our Employee Stock Purchase Plan
• Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal)