Senior Manager, Product Management, AI Solutions and Development

Unclassified - Washington, DC

Full-time - Senior

Washington, DC

1,001-5,000 employees

About the position

At Disney Experiences, we are dedicated to delivering magical experiences to our consumers through our Parks & Resorts, Disney Cruise Lines, and Disney Vacation Club. Our team is responsible for the comprehensive digital and physical Guest experience across various technology initiatives, including Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise. As a global team of nearly 3,000 professionals in technology, product, data, and operations, we focus on developing and implementing innovative digital and technology strategies for Disney Experiences worldwide. In this role as the Sr Manager, you will be part of a unique AI center-of-excellence within our organization. Reporting to the Director of AI Solutions & Development, you will lead a multi-disciplinary team of engineers, developers, and business analysts tasked with delivering high-impact AI solutions across the Disney Experiences function. Your work will involve direct collaboration with Senior Leadership and technologists, influencing AI strategy and driving cross-functional integration. We are looking for a passionate leader who is committed to innovation and staying ahead of emerging technologies, particularly in the realm of generative AI. Your responsibilities will include developing product roadmaps for generative AI initiatives, translating business requirements into technical specifications, and monitoring key performance indicators (KPIs) for ongoing projects. You will assess risks associated with generative AI projects, provide strategic guidance to leadership, and lead training programs to enhance team capabilities in AI. Additionally, you will collaborate with industry thought-leaders and internal customers to identify and expand the adoption of generative AI use cases, ensuring alignment with business objectives. Your role will also involve fostering a culture of innovation within your team and conducting market research to stay informed about the latest generative AI tools and best practices.

Responsibilities

• Develop product roadmaps for generative AI initiatives considering business impact, technical feasibility, and resource availability.
• Translate business requirements into technical specifications, working with engineering teams for successful implementation of generative AI solutions.
• Monitor and analyze KPIs for generative AI projects, providing updates to stakeholders and making data-driven recommendations for improvement.
• Assess potential risks and challenges associated with generative AI projects, addressing concerns related to ethics, privacy, and security.
• Provide strategic guidance to Senior Leadership and technologists, serving as a trusted advisor on AI and driving cross-functional integration.
• Lead the development and execution of training programs to upskill team members and stakeholders on AI/Generative AI.
• Collaborate with industry thought-leaders and strategic partners to co-innovate.
• Seek opportunities to expand adoption of GenAI across the organization, prioritizing new use cases and driving innovation.
• Own executive communication strategy to senior leaders and stakeholders, presenting at forums and high-level meetings to drive alignment and support for AI initiatives.
• Act as the primary point of contact for internal customers, understanding their business needs and goals related to generative AI adoption.
• Identify GenAI use cases in collaboration with internal customers, facilitating communication between business and technical teams.
• Educate and evangelize generative AI capabilities to internal stakeholders, showcasing potential use cases and business value.
• Foster a culture of innovation and experimentation within the team, encouraging exploration of new ideas and approaches to leverage AI safely.
• Conduct market research and stay updated on the latest generative AI tools, platforms, and best practices.

Requirements

• 10+ years of experience in product management, business analysis, or a similar role, with a proven track record of successful product commercialization.
• Leadership experience in managing multi-disciplinary technical teams including product management, technology, design, engineers, and analytics.
• Experience with prompting techniques (text and visual).
• Product management experience with the ability to lead multiple initiatives simultaneously and manage competing priorities.
• Basic understanding of how to use Generative AI and AI suites (Google Vertex, Azure OpenAI) to write simple LLM applications.
• Experience in conducting market research, gathering and analyzing business requirements, and creating product roadmaps.
• Familiarity with agile development methodologies and product management best practices.
• Ability to lead teams in a fast-paced, cross-functional environment with evolving priorities and deliverables.
• Experience with adaptive leadership, enabling team resilience during periods of organizational ambiguity.
• Strong understanding of generative AI concepts, techniques, and tools, with hands-on experience using platforms such as OpenAI, Azure OpenAI Copilot, DALL-E, Adobe Firefly, Runway, or similar.

Nice-to-haves

• MBA or B.S in Computer Science and/or relevant technical degree.