ByteDance - Seattle, WA
posted 2 days ago
Seattle, WA
About the position
About Our Team The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.
Responsibilities
- Familiar with E-Commerce customer service industry, understand US buyer, seller and front-line staff's habits and demands in customer service - Conduct user research and usability testing, communicate with upstream/downstream teams to collect business information and feedbacks
- Responsible for function iteration, take fully consideration of users' privacy, sensitive data and business security, output product solutions, collaborate with other teams to implement projects
- Formulate product planning, help team to make the right decisions
- Provide help or directly participate in general platform product construction
- Promptly respond, distribute and follow-up of on-call problems, sensitive of user's pain point, responsible for the final result
- Establish communication and cooperation mechanism between the business team and Customer Service Product team, including product requirements management, information integration and transmission.
