Senior Manager, Product Management, Digital Experience

About the position

Are you passionate about FinTech? Do you have experience delivering digital experience that delight consumers and add business value? If you have a track record of driving product delivery, applying user-centric design practices to the creative process of ideating on new products that solve customer needs, then it is time to join Western Union as a Senior Manager, Product Management, Digital Experience. In this role you will work as a leader in our Digital Product team, focusing on creating exceptional experiences that address the core needs of our digital customer. You will own and set the strategy for a product line and be accountable for execution upon that strategy.

Responsibilities

• Define the product strategy and roadmap that enhances the digital experience ultimately leading to higher retention and customer lifetime value.
• Unlock the Sender to Receiver relationship and develop experiences that serve a Receiver as a primary customer.
• Own product across all product development lifecycle phases, from product ideation, conceptualization to development and commercialization, ensuring seamless customer experiences and revenue growth.
• Conduct comprehensive market research and gather valuable customer insights that will be used to inform our product development and strategy.
• Keep up to date with industry trends, competitor offerings and new product innovations.
• Collaborate with cross-functional teams to gather requirements and ensure that product features and benefits align with customer needs.
• Partner closely with engineers, operations, product marketing, sales, customer success, risk, and finance to ensure our customers are at the center of everything we build.
• Lead the product launch activities, including communication with stakeholders, market positioning and operations.
• Provide ongoing product performance analysis and market recommendations for improvement.
• Work with Western Union senior leadership, cross functional, regional leaders for products and ideas on forward looking Fintech and money movement products.
• Act as a people leader and build a high quality and high performing team.

Requirements

• 7+ years of experience in building Consumer-facing mobile/app products at scale for millions of users.
• Proven experience in developing and implementing successful product strategies.
• Impeccable understanding of data, and metrics and follows data-driven decisions.
• Experience in leading product launch activities, including communication with stakeholders, market positioning and operational readiness.
• Results-driven with a focus on delivering product performance analysis and market recommendations for improvement.
• Knowledge of agile product development methodologies would be an advantage.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Ability to collaborate, build trust, and navigate through teams and geographies to build products that delight our global customers.
• Experience in building FinTech products for omnichannel customers (retail and digital).
• Ability to work in a fast-paced and dynamic environment.
• Self-starter with a proactive and entrepreneurial mindset.

Benefits

• Flexible Time off
• Medical, Dental and Life Insurance
• Tuition Assistance Program
• Parental Leave