Senior Manager, Production Operations Quality Assurance

$131,200 - $172,200/Yr

Oscar Insurance Company - Tempe, AZ

Full-time - Mid Level

Remote - Tempe, AZ

Insurance Carriers and Related Activities

About the position

The Senior Manager, Production Operations Quality Assurance at Oscar will play a pivotal role in enhancing service-focused operations by designing and assessing operational frameworks. This position is integral to driving a best-in-class operation and will report directly to the Director of Operational Excellence. The role offers a blended work culture, allowing for both in-office and remote work, depending on the employee's location.

Responsibilities

• Develop and maintain the critical skills necessary to support a best-in-class lean operation while influencing future business decisions
• Anticipate, overcome, and prevent recurrence of complex problems and roadblocks in an efficient and effective manner
• Create routines that drive cross-functional collaboration within and outside of department
• Establish a vision of clarity and ensure stability and scalability within the direct area of influence
• Demonstrate the proper approach with implementation of Total Quality Management/Quality Assurance tools both internal to the organization and aligned to industry standards and best practices
• Development and implementation of core metric tracking and tool utilization present in a LEAN-based operational environment
• Provide effective direction, mentorship, and influence regarding the necessity of quality measurement and improvement work
• Develop and maintain appropriate bench strength and develop organizational talent through clear goals and healthy accountability
• Demonstrate substantial levels of resilience and adaptability in a place of ambiguity
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements

• 6+ years of experience coaching, developing, managing and scaling large teams
• 5+ years experience using data and metrics to drive process and program improvements
• 4+ years experience working in a collaborative environment with a diverse set of people
• 4+ years experience implementing operational excellence - Lean Six Sigma

Nice-to-haves

• Operational Excellence Certification (Lean Six Sigma Black Belt or higher)
• Experience working with teams in multiple locations and within multiple disciplines
• Prior healthcare or health insurance-related experience
• Experience with facilitating, presenting to, and training senior-level leaders
• Experience leading change management
• Advanced Google Suite or Microsoft Office capabilities
• Total Quality Management System experience or ASQ Certificate
• Bachelor's Degree

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements
• Participation in Oscar's unlimited vacation program
• Annual performance bonuses