Senior Manager, Program Operations, Undiscovered and Small Business Accelerator (USBA)

$136,200 - $225,200/Yr

Amazon - Arlington, VA

Full-time - Senior

Arlington, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior Manager, Program Operations for the Undiscovered Small Business Accelerator (USBA) at Amazon is responsible for driving operational mechanisms and enhancing employee satisfaction within the Growth Accelerator organization. This role involves collaborating with leadership to develop and implement operational processes, managing cross-functional partnerships, and ensuring alignment with the organization's strategic vision. The ideal candidate will thrive in ambiguous situations, possess strong organizational skills, and be capable of managing complex projects while delivering data-driven results.

Responsibilities

• Drive operations mechanisms and manage internal and external cultural engagement.
• Partner with leadership to develop and drive operational processes such as business reviews and goal management.
• Work cross-functionally with teams from Finance, HR, Legal, and Recruiting to ensure program tracking and prioritization.
• Create and maintain operating plan documents and identify potential risks and opportunities.
• Support the leadership team on strategic direction and operating performance management priorities.
• Standardize and scale best practices across the organization.
• Lead monthly reviews with leaders to maintain program alignment with strategic roadmaps.
• Establish a cross-functional governance model for program coordination.
• Facilitate reviews of future-facing ideas with leadership to drive program progress.

Requirements

• 7+ years of program or product management experience
• 7+ years of working cross-functionally with tech and non-tech teams
• 7+ years of managing, analyzing, and communicating results to senior leadership
• Bachelor's degree in management, business administration, economics, engineering, or marketing
• Experience working with and influencing senior executives up to VP level

Nice-to-haves

• Experience implementing repeatable processes and driving automation or standardization
• Master's degree in management, business administration, economics, engineering, or marketing
• Proven track record of taking ownership and driving results
• Exceptional interpersonal and communication skills
• 3+ years of Amazon leadership experience

Benefits

• Competitive salary based on geographic market
• Equity and sign-on payments as part of total compensation
• Full range of medical benefits
• Financial benefits including 401k and other plans
• Diversity and inclusion programs