Senior Manager, Project and Change Management

Hilton - Addison, TX

Full-time - Mid Level

Remote - Addison, TX

Accommodation

About the position

As a Senior Manager, Project and Change Management at Hilton, you will play a pivotal role in supporting the Commercial Services team, which is integral to Hilton's sales, revenue management, call center, and analytics functions. This position is designed for a professional who is passionate about driving change and managing projects that are essential to Hilton's commercial engine, ultimately contributing to the company's profitable growth. You will be working in a virtual/remote capacity, allowing for flexibility while still being a key player in the organization. Reporting directly to the Director of Project and Change Management, you will be responsible for producing and implementing project and change management plans specifically tailored for Sales and Revenue Management projects or systems. Your expertise will be crucial in assessing actual performance against established standards, identifying issues, and taking corrective measures to ensure projects remain on target. In this role, you will develop progress reports and partner updates, ensuring that all information is consistent, correct, and accurate. You will also be tasked with producing benefit measurement analyses to validate the impact of solutions and associated business process changes. Your contributions will extend to reviewing implementation and support processes to ensure they are meaningful and efficient, adapting to changing business standards. You will help develop a program for learning after deployment, aimed at continuously improving knowledge levels while delivering value to the business. Additionally, you will support the development of detailed processes around system improvements, bug fixes, releases, test plans, training, and deliverables associated with system changes, ensuring that best practices remain current with evolving Revenue Management systems. Collaboration is key in this role, as you will coordinate with various functions to develop and create change management strategies, training programs, and operational support planning. You will lead user acceptance testing, identify key functionality gaps, and partner with IT to prioritize requirements, ensuring that the projects you oversee are executed effectively. Your strategic input will also be vital in developing the functionality of new sales platforms in partnership with internal and external technology partners, specifically to support the groups, meetings, and events team.

Responsibilities

• Produce and implement project and change management plans for Sales and Revenue Management projects or systems.
• Assess actual performance against standards and identify issues to determine if the project is on target, taking corrective measures as necessary.
• Develop progress reports and other important partner updates ensuring that all information is consistent, correct, and accurate.
• Help produce benefit measurement analysis following a defined process to validate the impact of the solution and associated business process changes.
• Review the implementation and support processes to ensure they remain meaningful and efficient to meet changing business standards and processes.
• Contribute to and help develop a program for learning after deployment to constantly improve knowledge levels while delivering value to the business.
• Support the development of detailed processes around system improvements, bug fixes, releases, test plans, training, and deliverables associated with system changes.
• Seek new ways to improve activities that produce a benefit to the customer (external or internal).
• Coordinate with other applicable functions on developing and creating change management strategy, training program, deployment execution, operational support planning, and other transition activities to live, steady state operation.
• Lead user acceptance testing, identify key functionality gaps, and partner with IT to prioritize requirements, including working with IT to activate a remediation plan.
• Review, offer advice, and provide feedback on projects, including product design and functional business plans.
• Develop the strategy and functionality of new sales platform in partnership with internal and external technology partners to support the groups, meetings, and events team.

Requirements

• Seven (7) years of professional experience.
• Four (4) years of project management experience.
• Three (3) years of related experience in the hospitality industry.
• Two (2) years of sales, group meetings, events and/or revenue management experience.
• Two (2) years of management or supervisory experience.
• Experience creating and using project management tools such as Microsoft Project, Excel, operational impact plans, communication plans, deployment plans, or other related project or change management tools.
• Understanding of project or change management best practices.

Nice-to-haves

• BA/BS Bachelor's Degree or ten (10) years of professional experience.
• Six (6) years of project management experience.
• Four (4) years of sales and/or revenue management experience.
• PMP and/or Change Management certification.
• Operational experience with end-user processes, such as experience in hotel level Sales, Group, Meetings and Events or Revenue Management.
• Proficient with learning new systems with ease through an understanding of current systems: Delphi, OnQ PM, OnQ R&I, OnQ RM, GRO, OnQ FM.
• Experience with external vendor partnerships/management.

Benefits

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night.
• Hilton Shares: Employee stock purchase program (ESPP) at a 15 percent discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Mental health resources including free counseling through the Employee Assistance Program.
• Paid Time Off (PTO).
• Comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short- and long-term disability insurance, flexible spending accounts, health savings account, and more.