Senior Manager, Project and Change Management

$75,000 - $110,000/Yr

Hilton - Springfield, IL

Full-time - Mid Level

Remote - Springfield, IL

Accommodation

About the position

As a Senior Manager in Project and Change Management at Hilton, you will play a pivotal role in supporting the Commercial Services team, which is integral to Hilton's sales, revenue management, call center, and analytics functions. This position is designed for a professional who is passionate about driving change and enhancing operational efficiency within the hospitality industry. You will be responsible for producing and implementing project and change management plans specifically tailored for Sales and Revenue Management projects or systems. Your expertise will be crucial in assessing actual performance against established standards, identifying issues, and taking corrective measures to ensure projects remain on target. In this role, you will develop comprehensive progress reports and partner updates, ensuring that all information is consistent, correct, and accurate. You will also be tasked with conducting benefit measurement analysis to validate the impact of solutions and associated business process changes. Your contributions will extend to reviewing implementation and support processes to ensure they remain meaningful and efficient, adapting to changing business standards and processes. Additionally, you will help develop a program for learning after deployment, aimed at continuously improving knowledge levels while delivering value to the business. Collaboration is key in this role, as you will coordinate with various functions to develop and create change management strategies, training programs, and operational support planning. You will lead user acceptance testing, identify key functionality gaps, and partner with IT to prioritize requirements, ensuring that the projects you oversee are executed effectively. Your strategic input will also be vital in developing the functionality of new sales platforms in partnership with internal and external technology partners, supporting the groups, meetings, and events team.

Responsibilities

• Produce and implement project and change management plans for Sales and Revenue Management projects or systems.
• Assess actual performance against standards and identify issues to ensure the project is on target, taking corrective measures as necessary.
• Develop progress reports and partner updates ensuring all information is consistent, correct, and accurate.
• Conduct benefit measurement analysis to validate the impact of solutions and associated business process changes.
• Review implementation and support processes to ensure they remain meaningful and efficient to meet changing business standards and processes.
• Contribute to the development of a program for learning after deployment to improve knowledge levels and deliver value to the business.
• Support the development of detailed processes around system improvements, bug fixes, releases, test plans, training, and deliverables associated with system changes.
• Seek new ways to improve activities that produce benefits to customers, both external and internal.
• Coordinate with other functions on developing change management strategies, training programs, and operational support planning.
• Lead user acceptance testing, identify key functionality gaps, and partner with IT to prioritize requirements.

Requirements

• Seven (7) years of professional experience.
• Four (4) years of project management experience.
• Three (3) years of related experience in the hospitality industry.
• Two (2) years of sales, group meetings, events, and/or revenue management experience.
• Two (2) years of management or supervisory experience.
• Experience creating and using project management tools such as Microsoft Project, Excel, operational impact plans, communication plans, and deployment plans.
• Understanding of project or change management best practices.

Nice-to-haves

• BA/BS Bachelor's Degree or ten (10) years of professional experience.
• Six (6) years of project management experience.
• Four (4) years of sales and/or revenue management experience.
• PMP and/or Change Management certification.
• Operational experience with end-user processes in hotel level Sales, Group, Meetings and Events, or Revenue Management.
• Proficient with learning new systems, including Delphi, OnQ PM, OnQ R&I, OnQ RM, GRO, OnQ FM.
• Experience with external vendor partnerships/management.

Benefits

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night.
• Hilton Shares: Employee stock purchase program (ESPP) with a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Mental health resources including free counseling through the Employee Assistance Program.
• Paid Time Off (PTO).
• Comprehensive benefits package including medical, dental, vision, life insurance, and disability insurance.
• 401(k) savings plan with company match.
• 20 days of paid time off accruing over the first year, increasing to 25 days after one year of full employment.
• 10 paid holidays and 2 floating holidays throughout the year.
• Up to 5 bereavement days.
• Flexible spending accounts and health savings account.
• Access to care coordination program and legal services program.
• Educational assistance program and adoption assistance.
• Backup childcare program and pre-tax commuter benefit.