Hilton - Springfield, IL
posted 2 months ago
As a Senior Manager in Project and Change Management at Hilton, you will play a pivotal role in supporting the Commercial Services team, which is integral to Hilton's sales, revenue management, call center, and analytics functions. This position is designed for a professional who is passionate about driving change and enhancing operational efficiency within the hospitality industry. You will be responsible for producing and implementing project and change management plans specifically tailored for Sales and Revenue Management projects or systems. Your expertise will be crucial in assessing actual performance against established standards, identifying issues, and taking corrective measures to ensure projects remain on target. In this role, you will develop comprehensive progress reports and partner updates, ensuring that all information is consistent, correct, and accurate. You will also be tasked with conducting benefit measurement analysis to validate the impact of solutions and associated business process changes. Your contributions will extend to reviewing implementation and support processes to ensure they remain meaningful and efficient, adapting to changing business standards and processes. Additionally, you will help develop a program for learning after deployment, aimed at continuously improving knowledge levels while delivering value to the business. Collaboration is key in this role, as you will coordinate with various functions to develop and create change management strategies, training programs, and operational support planning. You will lead user acceptance testing, identify key functionality gaps, and partner with IT to prioritize requirements, ensuring that the projects you oversee are executed effectively. Your strategic input will also be vital in developing the functionality of new sales platforms in partnership with internal and external technology partners, supporting the groups, meetings, and events team.