Senior Manager, Project Manager - Knowledge Enablements Knowledge Management Team

Capital One - Richmond, VA

Full-time - Senior

Richmond, VA

Credit Intermediation and Related Activities

About the position

As a Senior Manager of Project Management in the Enterprise Platform Technology organization at Capital One, you will drive strategy and execute on high-priority change management projects for the developer community with a focus on increasing clarity, efficiency, and standardization. Leading knowledge management within the Knowledge Enablement team, you will work with smart and passionate people in knowledge management, engineering, product management, and design to deliver results that have a direct impact on the company's technology transformation and developer experience. You will take on important and exciting responsibility from day one, working frequently with cross-collaborative teams to tackle complicated challenges, identifying and delivering effective solutions that are frictionless for users. Candidates for this role will have demonstrated that they can improve business and/or change management projects in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate with, influence, and coach partners across the company and across multiple levels of the organization. Strong analytical skills, excellent interpersonal and written communication, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. You will monitor data to measure effectiveness and gain insights, installing necessary benchmarks or thresholds to continually improve to better meet user and business needs. You will educate and gain buy-in from key stakeholders concerning the utilization of change management to ensure appropriate execution every time. This individual must display strong leadership skills and be able to drive and motivate a team to deliver outstanding results to a complex and constantly evolving environment.

Responsibilities

• Designing, developing, and managing the end-to-end delivery of a variety of large-scale knowledge management strategies simultaneously in a complex dynamic environment.
• Developing deep understanding of the strategic intent of the work, effectively identifying opportunities, mitigating risks, and resolving challenges across teams in order to manage, inform, and influence outcomes.
• Putting structure in place around planned initiatives and revising needs to meet changing requirements.
• Proactively keeping manager, team, and stakeholders informed through consistent qualitative and quantitative reporting and socialization frameworks and timelines.
• Owning the timely delivery of key milestones and initiatives and providing strategic direction to partners, peers, and direct reports.
• Leveraging problem solving and influencing skills to ensure project plans deliver on intent and validating efficacy with qualitative and quantitative metrics.
• Building relationships and collaborating cross-functionally with partners and senior leaders to provide strategic and tactical change management expertise to more effectively meet business objectives.
• Leading, coaching, and developing a team of project and process management associates.
• Influencing the roadmaps of internal products and tools that can accelerate or expand delivery of team goals, like adding capabilities or reducing friction for our partners and users.
• Measuring the effectiveness of results delivered and develop insights from metrics and research to inform our team's perspective and validate or evolve best practices.
• Creating persuasive communications clearly representing complex subject matter to influence and inform decision makers.
• Openly and actively contribute as a member/partner to the broader Delivery Experience and Enterprise Platform Tech organizations.
• Keep current on the business' strategic goals, performance, and audiences in order to develop and implement effective change management campaigns.

Requirements

• Bachelor's Degree or Military experience
• At least 8 Years of Project Management experience
• At least 2 years of experience with knowledge management
• At least 2 years of people management experience

Nice-to-haves

• Masters / MBA degree
• 9+ years of Project Management experience
• 2+ years of People Management experience
• 3+ years of knowledge management experience
• 3+ years of people management experience
• PMP, Lean, Agile or Six Sigma certification

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive set of benefits supporting total well-being