Senior Manager, RAN Engineering Technical Support

$127,050 - $208,725/Yr

Dish - Littleton, CO

Full-time - Senior

Littleton, CO

Broadcasting and Content Providers

About the position

As the Senior Manager of RAN Engineering, Tier 3 Technical Support at DISH, you will lead a team responsible for the operational excellence of DISH's 5G standalone network utilizing Open RAN technology on a hybrid cloud infrastructure. This role is pivotal in ensuring the delivery and maintenance of a top-tier 5G operational RAN network, requiring strong leadership and technical expertise.

Responsibilities

• Drive operational excellence for Dish's 5G SA network with Open RAN on hybrid cloud.
• Lead a team of 5G RAN Managers and RAN System Engineers in Tier 3 Technical Support.
• Provide technical support and training to NOC, including NOC Advanced RAN Ops and markets.
• Collaborate with RAN and cloud vendors (AWS, VMware) for Tier-IV product/R&D support.
• Oversee software deployments, new hardware/software changes, and updates.
• Develop and maintain National MOPS/SOPS for NOC/market SMEs (O&M).
• Collaborate closely with National teams including RF teams on KPIs, Optimization, and Golden Parameter Configurations.

Requirements

• Bachelor's Degree in Electrical, Electronics, Computer Science, or Telecommunications Engineering (Masters preferred).
• 15+ years of RAN experience, including 5+ years managing teams with strategic thinking and self-awareness.
• Proven track record of fostering Operational Excellence.
• Proficiency in RAN technologies: 4G, 5G (SA preferred), VoLTE, VoNR, 3GPP, and ORAN standards.
• Skilled in managing technical teams/SMEs for Engineering Technical Support (MNO experience advantageous).
• Proficient in ticket tracking services like Jira and ServiceOne.
• Strong troubleshooting abilities to resolve network outages; adept at analyzing wireless networks and equipment.

Benefits

• Versatile health perks including flexible spending accounts and HSA.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Career opportunities.
• Flexible time away plan.