Senior Manager, Research Operations

$172,900 - $197,300/Yr

Capital One - West McLean, VA

Full-time - Mid Level

West McLean, VA

Credit Intermediation and Related Activities

About the position

The Senior Manager, Research Operations at Capital One is responsible for overseeing the embedded Research Operators that support product delivery teams across the enterprise. This role focuses on enhancing research operations by standardizing best practices, streamlining processes, and ensuring effective communication and collaboration among various teams. The position aims to create a thriving environment for innovation and storytelling, ultimately improving customer experiences in both digital and physical realms.

Responsibilities

• Oversee the portfolio strategy for Research Operations.
• Identify, standardize, and scale research operations best practices.
• Design, streamline, and automate organization-wide research operational processes.
• Create transparency in the overall research and research operations portfolio.
• Establish feedback mechanisms to understand operational inefficiencies in research processes.
• Track effectiveness of operating standards and research management activities.
• Build and maintain research operations metrics and reporting.
• Coordinate and facilitate operational activities and events.
• Establish cadences, templates, routines, and systems for sprint planning.
• Collaborate with design leads and partners to prioritize resources and work portfolios.
• Develop and deploy a communications and education strategy for research operational changes.
• Build and lead a successful team by mentoring and coaching team members.

Requirements

• Bachelor's Degree or Military experience.
• At least 5 years of Project Management experience.
• At least 3 years of People Management experience.

Nice-to-haves

• At least 8 years of Project Management experience.
• At least 5 years of People Management experience.
• Exceptional communication and collaboration skills.
• Excellent problem-solving and influencing skills.
• Master's degree or advanced degree in Behavioral Science, economics, Cyber security, MBA or related field.
• Experience partnering with Risk, HR, Finance, Design, Product, Tech, and Strategy partners.
• Experience managing multiple large portfolios of work.
• Familiarity working with design, creative, or analytics teams.

Benefits

• Comprehensive health benefits
• Financial benefits including performance-based incentives
• Inclusive workplace culture
• Opportunities for professional development