Senior Manager, Retail Wireless Shared Services

$110,110 - $157,300/Yr

Dish - Littleton, CO

Full-time - Senior

Littleton, CO

Broadcasting and Content Providers

About the position

The Senior Manager of Retail Wireless Shared Services at DISH Network will act as a central hub for all functional organizations supporting the Retail Wireless division. This role is crucial for steering customer improvement initiatives and enhancing key performance indicators across the Retail Wireless sector, ensuring a unified approach to operational improvements.

Responsibilities

• Lead the cross-functional teams to on-time, successful delivery of high-visibility, complex project launches, managing schedule, scope, and budget across Retail Wireless
• Coordinate pain point prioritization planning and provide support during post-launch warranty periods
• Effectively manage and resolve project risks and issues in a timely manner
• Prioritize requests and manage competing interests across operations
• Conduct and lead team meetings to achieve project goals, obtain feedback, and secure approvals for requirements documents
• Provide project status updates to team and Executives, and act as a business lead collaborating with IT to ensure proper representation and understanding of business impacts

Requirements

• BA/BS in a technical or business discipline, or equivalent combination of education and experience
• 8+ years of program management experience
• Experience in the wireless industry preferred
• Experienced in launching consumer market products and services
• Excellent organizational, facilitation, and communication skills
• Skilled in managing and completing cross-functional team tasks
• Proficient in matrix management of cross-functional team members
• Self-motivated with strong analytical and problem-solving abilities

Benefits

• Versatile health perks including flexible spending accounts
• Health Savings Account (HSA)
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Career opportunities
• Flexible time away plan