Senior Manager, Retail Wireless Shared Services

$110,110 - $157,300/Yr

Dish - Littleton, CO

Full-time - Mid Level

Littleton, CO

Broadcasting and Content Providers

About the position

The Senior Manager of Shared Services will act as a central hub for all functional organizations supporting Retail Wireless and its brands. This role focuses on steering customer improvement initiatives and enhancing key department KPIs by ensuring a unified approach to operational improvements across Retail Wireless.

Responsibilities

• Lead the cross-functional teams to on-time, successful delivery of high-visibility, complex project launches, managing schedule, scope, and budget across Retail Wireless.
• Coordinate pain point prioritization planning and provide support during post-launch warranty periods.
• Effectively manage and resolve project risks and issues in a timely manner.
• Prioritize requests and manage competing interests across operations.
• Conduct and lead team meetings to achieve project goals, obtain feedback, and secure approvals for requirements documents.
• Provide project status updates to team and Executives, and act as a business lead collaborating with IT to ensure proper representation and understanding of business impacts.

Requirements

• BA/BS in a technical or business discipline, or equivalent combination of education and experience.
• 8+ years of program management experience, or equivalent combination of education and experience.
• Experience in the wireless industry preferred.
• Experienced in launching consumer market products and services.
• Excellent organizational, facilitation, and communication skills.
• Skilled in managing and completing cross-functional team tasks.
• Proficient in matrix management of cross-functional team members.
• Self-motivated with strong analytical and problem-solving abilities.

Benefits

• Versatile health perks including flexible spending accounts and HSA.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Career opportunities.
• Flexible time away plan.