Senior Manager, Sales and Marketing Applications

Motrex - Alpharetta, GA

Full-time - Mid Level

Alpharetta, GA

Transportation Equipment Manufacturing

About the position

The Sr. Manager, Sales & Marketing Applications is responsible for providing technical oversight for all applications utilized by the Sales, Marketing, Sales Operations, and Customer Service departments at Motrex LLC. This role involves leading a team of IT professionals and third-party services to maintain existing applications while enhancing functionality within the Sales & Marketing Applications area. The position requires collaboration with internal customers and business sponsors to establish business requirements for the acquisition, development, and implementation of business systems and enhancements.

Responsibilities

• Analyze complex business needs presented by the user community and recommend technical solutions.
• Ensure the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
• Direct operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations.
• Produce detailed timelines for each application release and implement effective project control by monitoring progress and reporting status.
• Direct and prioritize the workload of subordinate personnel.
• Review all designs, code, and unit test plans where applicable.
• Ensure all business requirements are reviewed and approved prior to technical development.
• Participate in hardware and software evaluations and maintain vendor contracts.
• Represent the IT function at customer review meetings when appropriate.
• Direct education programs for staff.
• Perform liaison duties between users, operations, and programming personnel in systems and application design, modifications, or troubleshooting.
• Conduct salary administration, performance evaluations, and interviews, making recommendations for new hires, consultants, and replacements.
• Participate in business strategy discussions and determine potential IT contributions to business plans.

Requirements

• Bachelor's degree in Computer Science or related discipline preferred.
• Minimum of 10 years of experience in IT or a similar applications-focused role, with at least 4 years managing technology activities associated with Sales & Marketing Applications.
• Strong leadership, project management, time management, and problem-solving skills.
• In-depth knowledge of the Salesforce.com platform including Sales Cloud, Service Cloud, and AppExchange.
• Experience with website technologies and understanding of EDI processes is a plus.
• Proven experience in IT Management or similar role.
• Experience in analysis, implementation, and evaluation of IT Applications and their specifications.
• Knowledge and experience with system integration tools and supporting internal and external integrations.
• Experience in controlling information technology budgets.
• Knowledge of and exposure to Sales & Marketing processes.
• Experience within the industrial manufacturing industry is a plus.

Nice-to-haves

• Experience supporting Servicemax or Salesforce Field Service.
• Knowledge of project management techniques, methodologies, and tools.