Senior Manager, Sales Enablement Training & Design

Digi-Key Corporation - Thief River Falls, MN

Full-time - Senior

Thief River Falls, MN

Computer and Electronic Product Manufacturing

About the position

As the Senior Manager, Sales Enablement Training & Design at DigiKey, you will play a pivotal role in leading a team dedicated to the design and implementation of training programs that focus on enhancing sales techniques, operational procedures, and product knowledge. Your primary objective will be to elevate employee skills in alignment with the organizational goals. This position requires a comprehensive evaluation of training effectiveness through feedback and performance metrics, allowing for continuous refinement of programs to ensure they remain relevant and impactful. You will collaborate closely with subject matter experts to maintain current training content that meets the evolving needs of the business, while also providing coaching, mentoring, and resources to support ongoing employee development and career advancement. In this critical role, you will be responsible for developing and implementing comprehensive training programs and strategies aimed at enhancing operational efficiency and employee development across the Global Customer Engagement and Enablement organization. The ideal candidate will possess a strong background in instructional design, operations management, and leadership, coupled with a passion for optimizing processes and fostering a culture of continuous learning. This position is based in Thief River Falls or Bloomington, Minnesota, and will require a minimum of three days per week in the office, with availability for projects as needed. Additionally, the role will involve domestic and international travel at times.

Responsibilities

• Lead the design, development, and implementation of global training programs tailored to operational needs and regional/organizational goals.
• Collaborate with subject matter experts (SMEs) to identify training needs and content, ensuring alignment with business objectives.
• Utilize instructional design principles to create engaging and effective training materials, including e-learning modules, workshops, and job aids.
• Analyze training processes and tools to identify areas for improvement and efficiency gains.
• Develop a program for content/knowledge management to enable AI and on-demand, self-serve content.
• Develop training initiatives aimed at optimizing workflow, reducing costs, and increasing productivity.
• Implement metrics and evaluation methods to measure the impact of training on operational performance.
• Manage a robust global training team and instructional designers, providing guidance, mentorship, and professional development opportunities.
• Foster a collaborative and inclusive team environment focused on innovation and continuous improvement.
• Present training strategies and outcomes to senior management and key stakeholders, advocating for resources and support as needed.
• Ensure training programs comply with regulatory requirements and industry standards.
• Conduct regular reviews and audits of training content to maintain accuracy, relevance, and effectiveness.

Requirements

• Typically, 6+ years' experience in training, education or a related field; including 2 years demonstrated leadership capabilities.
• Proven track record of driving high growth for learning and training programs, incorporating instructional design processes such as needs analysis, design, development, delivery, and evaluation of training.
• Highly focused on results and providing a structured, systematic approach to delivering learning solutions.
• Experience managing both internal employees and vendors/partners (SOW management, contracts, budgeting, etc.).
• Solid knowledge of pedagogical approaches and curriculum development, particularly for online delivery.
• Excellent written, verbal, and facilitation & presentation skills with experience in multi-level audiences.
• Self-motivated individual who takes ownership of problem-solving and works proactively to improve processes.
• Project management expertise, with experience rolling out training plans, including all training logistics and budgets.
• Ability to handle multiple priorities, work well under pressure while meeting deadlines, mitigate failure, make decisions, and drive change.
• Adaptability, curiosity, resourcefulness, analytical thinking/problem solving, proactivity, collaboration, technological savvy, and operating with/through a team.
• Proficient with Microsoft Office Suite and related learning program software.
• Bachelor's Degree in Business Administration, Human Resources, Education, or a related field or equivalent, relevant work experience.

Nice-to-haves

• Experience in Electrical Component Distribution industry (preferred).
• Certified Professional in Learning and Performance (CPLP) credential (preferred).
• Association for Talent Development (ATD) certification (preferred).

Benefits

• Comprehensive health insurance plan featuring a low co-pay and no deductible plan.
• Dental, vision, life, and long-term disability coverage.
• Flexible spending accounts.
• Competitive paid time off.
• Relocation assistance.
• 401(k) and profit sharing.
• Education advancement.