Senior Manager Sales Operations

$110,000 - $125,000/Yr

Ryder - Pierre, SD

Full-time - Mid Level

Pierre, SD

Rental and Leasing Services

About the position

The Senior Manager Sales Operations plays a pivotal role in leading and managing the administration of sales systems within the organization. This position is tasked with overseeing financial reporting on all sales data for assigned business segments and providing strategic consultation for initiatives aimed at driving revenue growth for customers. The individual in this role will be responsible for developing a comprehensive data strategy, creating a roadmap for sales system administration, and leading the planning, design, and implementation of various components and integrations that support the sales system architecture. In terms of sales system administration, the Senior Manager will ensure data integrity and manage workflows and processes while mitigating technical risks. This involves interacting with senior business management to understand their information needs and translating those needs into actionable system capabilities. The role requires the creation of original concepts that align business needs with system capabilities, establishing standards and governance for data integration and services. The Senior Manager will also demonstrate thought leadership across multiple domains of data, facilitating consensus among source system owners and promoting adherence to established guidelines and standards through engagement, training, and mentoring. Additionally, the Senior Manager will coordinate monthly sales reporting for various stakeholders, including the sales team, sales leadership, finance, and executive leadership. This includes providing strategic guidance on revenue-generating activities based on sales data, supporting the annual budgeting process, and managing the Customer Acquisition Cost (CAC) process to ensure compliance and accuracy in reporting. The role also involves acting as a key liaison to other sales channels and functional areas within Ryder, managing account and territory processes, and supporting forecasting and projections. Training and developing direct reports is also a critical aspect of this position, ensuring that the team is equipped to meet the organization's sales objectives.

Responsibilities

• Develop and maintain overall architecture strategy for sales systems and data integrity.
• Manage technical risk and provide leadership on programs/projects in support of the business.
• Interact with senior management to understand their decision-making information needs.
• Translate business needs into system capabilities and establish standards for data integration.
• Demonstrate thought leadership and facilitate consensus among source system owners.
• Coordinate monthly sales reporting for various stakeholders.
• Provide strategic guidance on revenue-generating activities based on sales data.
• Support the annual budgeting process and facilitate performance reviews with metrics.
• Manage the Customer Acquisition Cost (CAC) process for reporting and compliance.
• Act as a key liaison to other sales channels and functional areas.
• Support monthly forecasting and annual projections.
• Evaluate and implement automation tools to support revenue generation and retention activities.
• Train and develop direct reports.

Requirements

• Bachelor's degree in marketing, finance, computer science, engineering, or a relevant field required.
• Master's degree (MBA) preferred.
• Five (5) years or more in Sales Operations or a similar role required.
• Two (2) years or more managing others or leading teams required.
• Strong knowledge of reporting and visualization tools (e.g., Micro Strategy, Tableau) - advanced required.
• Knowledge of SQL for database queries - intermediate required.
• Strong knowledge of MS-Excel for data manipulation - advanced required.
• Knowledge and experience with customer databases and sales automation systems - intermediate preferred.
• Demonstrated experience with process redesign - intermediate required.
• Knowledge of Salesforce.com reports and dashboards - intermediate required.
• Strong understanding of Salesforce back office functionality - advanced required.

Nice-to-haves

• Experience presenting to executives (preferred).
• Knowledge of data warehousing - intermediate preferred.

Benefits

• Salary range from $110,000 to $125,000, supplemented with a bonus as applicable.
• Internal equity and market data considerations for salary determination.