Relay Pro - Raleigh, NC
posted 3 days ago
About the position
Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Sr. Manager of Sales Operations who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry. This role will be based in our Raleigh, North Carolina HQ. As a member of our leadership and management team, you will work in person out of our Raleigh HQ 4x week (M, W, F + one additional day).
Responsibilities
- Work with the VP of Sales to design and implement scalable sales systems to support our Revenue and GTM strategies.
- Partner with the VP of Sales and the Director of Sales Enablement to identify bottlenecks and drive initiatives that improve rep productivity and overall team performance.
- Build and manage a sales operations function to support forecasting, pipeline management, territory planning, and compensation modeling.
- Collaborate with cross-functional teams including Marketing, Product, and Customer Success to ensure alignment on go-to-market strategies.
- Provide insights and recommendations to leadership based on sales data analysis and performance metrics.
- Provide recommendations for system design to ensure tight feedback loops across the organization.
Requirements
- Proven experience in a sales operations role within a fast-growing SaaS company.
- Strong project management skills with the ability to lead complex, multi-departmental initiatives.
- Deep expertise in CRM management and experience leading CRM migrations (preferably to HubSpot).
- Excellent communication skills and the ability to work cross-functionally to achieve shared goals.
- A strategic mindset paired with strong analytical and problem-solving abilities.
- Track record of implementing effective sales processes that drive revenue growth and efficiency.
Nice-to-haves
- Experience: 5+ years in sales operations.
- Technical Proficiency: Advanced knowledge of CRM platforms (HubSpot preferred), sales automation tools, and analytics software.
- Analytical Skills: Ability to interpret complex data sets and translate them into actionable strategies.
- Leadership: Strong leadership skills with the ability to inspire and mentor team members.
- Collaboration: Experience working with cross-functional teams to drive initiatives and achieve strategic goals.
- Adaptability: Comfortable working in a fast-paced, rapidly changing environment.
- Communication: Clear and persuasive communicator, able to influence at all levels of the organization.
Benefits
- 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you.
- Generous Paid Time Off.
- 401(K) Savings Plan + Company Match.
- Baby Cash Reward + Paid Parental Leave.
- Wellness Perks.
- Free Snacks and Fun Times.
- Latest tech, standing desks, and all the accessories and software you need to succeed in your role.
