Senior Manager Sales Operations

$110,000 - $125,000/Yr

Ryder - Columbia, SC

Full-time - Mid Level

Columbia, SC

Rental and Leasing Services

About the position

The Senior Manager Sales Operations plays a crucial role in leading and providing specialized expertise in the administration of sales systems. This position is responsible for financial reporting on all sales data for the assigned business segments and offers strategic consultation for initiatives that impact revenue growth for customers. The individual will oversee the development and maintenance of the overall architecture strategy, ensuring data integrity, workflows, and processes are effectively managed. This includes leading the initiation, planning, design, and implementation of components and integrations within the sales system architecture. In terms of sales system administration, the Senior Manager will interact with senior business management to understand their decision-making information needs and manage relationships with consultants to translate those needs into actionable system capabilities. The role requires the creation of original concepts to fit business needs into system capabilities, establishing standards, processes, methodologies, and governance for data integration and services. The individual will also be accountable for providing technology direction, reference architecture, and establishing governing standards while documenting architecture decisions and ensuring data quality. The position also involves supporting the design and execution of key growth initiatives, coordinating monthly sales reporting for various stakeholders, and providing strategic guidance on revenue-generating activities based on sales data. The Senior Manager will facilitate performance reviews with metrics and tracking, manage the Customer Acquisition Cost (CAC) process, and support monthly forecasting and annual projections. Additionally, the role includes training and developing direct reports, ensuring that the team is equipped to meet the demands of the sales operations function.

Responsibilities

• Develop and maintain overall architecture strategy and data integrity for sales systems.
• Interact with senior business management to understand decision-making information needs.
• Manage relationships with consultants to translate business needs into system capabilities.
• Create original concepts to fit business needs into system capabilities.
• Establish standards, processes, methodologies, and governance for data integration and services.
• Provide technology direction and establish governing standards for sales systems.
• Coordinate monthly sales reporting for sales team and leadership.
• Provide strategic guidance on revenue-generating activities based on sales data.
• Facilitate performance reviews with metrics and tracking.
• Manage CAC process with Docusign integration for reporting and compliance.
• Operate as key liaison to all other sales channels and functional areas.
• Support monthly forecasting and annual projections.
• Evaluate, recommend, and implement automation tools for revenue generation and retention activities.
• Train and develop direct reports.

Requirements

• Bachelor's degree in marketing, finance, computer science, engineering, or relevant field required.
• Master's degree (MBA) preferred.
• Five (5) years or more in Sales Operations or similar role required.
• Two (2) years or more managing others/leading teams required.
• Strong knowledge of reporting and visualization tools (i.e. Micro Strategy, Tableau) advanced required.
• Knowledge of SQL for database queries intermediate required.
• Strong knowledge of MS-Excel for data manipulation, pivot tables, and model creation advanced required.
• Knowledge and experience with customer databases, data warehousing, and sales automation systems intermediate preferred.
• Demonstrated experience with process redesign intermediate required.
• Knowledge of Salesforce.com reports and dashboards intermediate required.
• Strong understanding of Salesforce back office functionality advanced required.

Nice-to-haves

• Experience presenting to executives preferred.
• Knowledge of additional sales automation systems preferred.

Benefits

• Salary range from $110,000 to $125,000, supplemented with a bonus as applicable.
• Equal Opportunity Employer and Drug Free workplace.