Senior Manager Sales Operations

$79,000 - $185,000/Yr

Unclassified - Pierre, SD

Full-time - Mid Level

Pierre, SD

About the position

The Senior Manager Sales Operations at Ryder System Inc. is a pivotal role that combines leadership with specialized expertise in the administration of sales systems. This position is responsible for financial reporting on all sales data for assigned business segments and provides strategic consultation for initiatives that impact revenue growth for customers. The role requires a comprehensive understanding of sales system administration, including data strategy, roadmap development, and the initiation, planning, design, and implementation of system components and integrations. The Senior Manager will lead and influence the design, development, and deployment of integrations that support strategic objectives within the sales system architecture. In collaboration with senior leadership, including the SVP, VPs, and Group Directors, the Senior Manager will develop key initiatives, measure and report on performance, and provide strategic advice to sales leadership. This includes managing relationships with consultants to translate business needs into system capabilities, establishing standards and governance for data integration, and ensuring data integrity and workflows are maintained. The role also involves facilitating consensus among source system owners and promoting adherence to guidelines and standards through training and mentoring. Additionally, the Senior Manager will coordinate monthly sales reporting for various stakeholders, provide strategic guidance on revenue-generating activities, and support the annual budgeting process. The position requires a strong analytical thought process, business acumen, and excellent communication skills to effectively convey analysis results to executives. The Senior Manager will also be responsible for training and developing direct reports, ensuring that the sales operations team is equipped to meet the demands of the business.

Responsibilities

• Develop and maintain overall architecture strategy for sales systems and data integrity.
• Interact with senior management to understand decision-making information needs.
• Create original concepts to fit business needs into system capabilities.
• Establish standards, processes, methodologies, and governance for data integration.
• Provide technology direction and document architecture decisions.
• Support the design and execution of key growth initiatives.
• Coordinate monthly sales reporting for various stakeholders.
• Provide strategic guidance on revenue-generating activities based on sales data.
• Facilitate performance reviews with metrics and tracking.
• Manage account/territory processes and support forecasting and projections.
• Train and develop direct reports.

Requirements

• Bachelor's degree in marketing, finance, computer science, engineering, or a relevant field required.
• Master's degree (MBA) preferred.
• Five (5) years or more in Sales Operations or a similar role required.
• Two (2) years or more managing others/leading teams required.
• Strong knowledge of reporting and visualization tools (e.g., Micro Strategy, Tableau) advanced required.
• Knowledge of SQL for database queries intermediate required.
• Strong knowledge of MS-Excel for data manipulation and modeling advanced required.
• Knowledge and experience with customer databases and sales automation systems intermediate preferred.
• Demonstrated experience with process redesign intermediate required.
• Knowledge of Salesforce.com reports and dashboards intermediate required.
• Strong understanding of Salesforce back office functionality advanced required.

Nice-to-haves

• Experience presenting to executives preferred.
• Knowledge of customer databases and data warehousing intermediate preferred.

Benefits

• Salary range of $110,000 to $125,000 per year with potential bonuses based on business conditions.