Senior Manager, Sales Operations

About the position

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. We are looking to speak to candidates who are based in New York City for our hybrid working model.

Responsibilities

• Own vision for post-sale operations process and systems strategy, driving operational excellence across customer lifecycle to help the organization realize its objectives
• Work across go-to-market, business analytics teams, and product to drive programs that enhance the ability to measure customer health, risk, and opportunity for expansion
• Establish and enforce governance frameworks that ensure processes are consistently followed and properly controlled. Develop steering committees and working groups to oversee adherence and performance
• Act as a conduit sitting between go-to-market stakeholders and CRM-Tech teams; Ensure consistency on overall strategic goals, standards, and objectives for each planning cycle; Design and develop a global internal tool ecosystem that is scalable and flexible
• Delve deep into processes and underlying data, identifying root causes and framing business problems. Propose and implement solutions to enhance efficiency and effectiveness
• Collaborate closely with cross-functional teams, including the rest of the Sales Operations, CRM-Tech, IT Infrastructure, Customer Success, Renewals, Technical Services, Professional Services, Solution Architecture, GTM Center of Excellence, and Product teams to drive results and ensure alignment across the organization
• Facilitate regular leadership updates with key stakeholders to review process performance and drive continuous improvement initiatives
• Partner with Enablement to plan large-scale business transformations, rollouts, and adoption of new process
• Build and scale the global team that supports the process and systems across post-sale and bottom of funnel functions

Requirements

• Bachelor’s degree required
• 7-8 years of relevant experience in sales operations, revenue operations, customer success operations, sales systems, or related fields
• Execution-driven mindset with a focus on achieving tangible results
• Proven track record of successfully driving change and optimizing processes
• Strong stakeholder management skills with ability to gain consensus on priority and communicate progress and results
• Strong organizational and strategic planning skills, with a keen orientation towards managing ‘Sales Operations as a product’ for go-to-market
• Deep experience with CRM systems and tools; experience with Salesforce and Gainsight preferred
• Experience working in consumption/pay-as-you-go business model is highly desirable
• Managerial experience is required

Benefits

• Equity
• Participation in the employee stock purchase program
• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan
• Mental health counseling
• Access to transgender-inclusive health insurance coverage
• Health benefits offerings