Senior Manager Sales Operations

$110,000 - $125,000/Yr

Ryder - Cheyenne, WY

Full-time - Mid Level

Cheyenne, WY

Rental and Leasing Services

About the position

The Senior Manager Sales Operations plays a crucial role in leading and managing the administration of sales systems within the organization. This position is responsible for financial reporting on all sales data across assigned business segments and provides strategic consultation for initiatives aimed at driving revenue growth for customers. The individual in this role will oversee the development and maintenance of the overall architecture strategy, ensuring data integrity, workflows, and processes are effectively managed. This includes leading the initiation, planning, design, and implementation of components and integrations that support the sales system architecture. In addition to sales system administration, the Senior Manager will interact with senior business management to understand their decision-making information needs. This involves managing relationships with consultants to translate those needs into actionable system capabilities. The role requires the creation of original concepts that align business needs with system capabilities, establishing standards, processes, methodologies, and governance for data integration and services. The Senior Manager will also be accountable for providing technology direction, reference architecture, and establishing governing standards while documenting architecture decisions and ensuring data quality. The position also encompasses sales reporting responsibilities, where the Senior Manager will support the design and execution of key growth initiatives. This includes coordinating monthly sales reporting for various stakeholders, providing strategic guidance on revenue-generating activities based on sales data, and facilitating performance reviews with metrics and tracking. The Senior Manager will manage the Customer Acquisition Cost (CAC) process with Docusign integration to ensure complete and accurate sales packages for reporting and compliance. As a key liaison to all other sales channels and Ryder functional areas, the Senior Manager will manage account and territory processes, support monthly forecasting and annual projections, and evaluate, recommend, and implement automation tools to enhance revenue generation and retention activities. Additionally, the role involves training and developing direct reports to ensure a high-performing team.

Responsibilities

• Develop and maintain overall architecture strategy for sales systems and data integrity.
• Manage technical risk and provide leadership on programs/projects in support of the business.
• Interact with senior business management to understand their decision-making information needs.
• Create original concepts to fit business needs into system capabilities.
• Establish standards, processes, methodologies, and governance for data integration and services.
• Demonstrate thought leadership across multiple domains of data and facilitate consensus among stakeholders.
• Accountable for providing technology direction and establishing governing standards.
• Coordinate monthly sales reporting for sales team and leadership.
• Provide strategic guidance on revenue-generating activities based on sales data.
• Facilitate performance reviews with metrics and tracking.
• Manage CAC process with Docusign integration for reporting and compliance.
• Operate as key liaison to all other sales channels and functional areas.
• Support monthly forecasting and annual projections.
• Evaluate, recommend, and implement automation tools to support revenue generation and retention activities.
• Train and develop direct reports.

Requirements

• Bachelor's degree in marketing, finance, computer science, engineering, or a relevant field required.
• Master's degree (MBA) preferred.
• Five (5) years or more in Sales Operations or a similar role required.
• Two (2) years or more managing others or leading teams required.
• Strong knowledge of reporting and visualization tools (e.g., Micro Strategy, Tableau) - advanced required.
• Knowledge of SQL for database queries - intermediate required.
• Strong knowledge of MS-Excel for data manipulation, pivot tables, and model creation - advanced required.
• Knowledge and experience with customer databases, data warehousing, and sales automation systems - intermediate preferred.
• Demonstrated experience with process redesign - intermediate required.
• Knowledge of Salesforce.com reports and dashboards - intermediate required.
• Strong understanding of Salesforce back office functionality - advanced required.

Nice-to-haves

• Experience presenting to executives (preferred).
• Knowledge of customer databases and data warehousing systems.

Benefits

• Salary range from $110,000 to $125,000, supplemented with a bonus as applicable.
• Internal equity and market data considerations for salary determination.