Senior Manager Sales Operations

$110,000 - $125,000/Yr

Ryder - Dover, DE

Full-time - Mid Level

Dover, DE

Rental and Leasing Services

About the position

The Senior Manager Sales Operations plays a pivotal role in leading and managing the administration of sales systems within the organization. This position is tasked with providing specialized expertise in financial reporting on all sales data for assigned business segments, while also offering strategic consultation for initiatives aimed at driving revenue growth for customers. The individual in this role will be responsible for the development and maintenance of the overall architecture strategy, ensuring data integrity, workflows, and processes are effectively managed. This includes overseeing technical risks and providing leadership on various programs and projects that support the business objectives. In terms of sales system administration, the Senior Manager will interact closely with senior business management to understand their decision-making information needs. This involves managing relationships with consultants to translate those needs into actionable system capabilities. The role requires the creation of original concepts that align business needs with system capabilities, establishing standards, processes, methodologies, and governance for data integration and services. The Senior Manager will also demonstrate thought leadership across multiple domains of data, facilitating consensus among source system owners on integrations and promoting adherence to established guidelines and standards through engagement, teaching, training, and mentoring. Additionally, the Senior Manager will coordinate monthly sales reporting for various stakeholders, including the sales team, sales leadership, finance, and executive leadership. This includes providing strategic guidance on revenue-generating activities based on sales data and reporting, supporting the annual budgeting process, and facilitating performance reviews with metrics and tracking. The role also involves managing the Customer Acquisition Cost (CAC) process with Docusign integration to ensure accurate sales package reporting and compliance. As a key liaison to all other sales channels and Ryder functional areas, the Senior Manager will manage account and territory processes, support monthly forecasting and annual projections, and evaluate and implement automation tools to enhance revenue generation and retention activities. Training and developing direct reports is also a critical aspect of this role.

Responsibilities

• Develop and maintain overall architecture strategy for sales systems and data integrity.
• Interact with senior management to understand decision-making information needs.
• Create original concepts to fit business needs into system capabilities.
• Establish standards, processes, methodologies, and governance for data integration.
• Demonstrate thought leadership across multiple domains of data.
• Coordinate monthly sales reporting for various stakeholders.
• Provide strategic guidance on revenue-generating activities based on sales data.
• Support the annual budgeting process and facilitate performance reviews.
• Manage the Customer Acquisition Cost (CAC) process with Docusign integration.
• Operate as a key liaison to all other sales channels and functional areas.
• Support monthly forecasting and annual projections.
• Evaluate and implement automation tools to support revenue generation and retention activities.
• Train and develop direct reports.

Requirements

• Bachelor's degree in marketing, finance, computer science, engineering, or a relevant field required.
• Master's degree (MBA) preferred.
• Five (5) years or more in Sales Operations or a similar role required.
• Two (2) years or more managing others or leading teams required.
• Strong knowledge of reporting and visualization tools (e.g., Micro Strategy, Tableau) - advanced required.
• Knowledge of SQL for database queries - intermediate required.
• Strong knowledge of MS-Excel for data manipulation - advanced required.
• Knowledge and experience with customer databases, data warehousing, and sales automation systems - intermediate preferred.
• Demonstrated experience with process redesign - intermediate required.
• Knowledge of Salesforce.com reports and dashboards - intermediate required.
• Strong understanding of Salesforce back office functionality - advanced required.

Nice-to-haves

• Experience presenting to executives (preferred).
• Knowledge of customer databases and data warehousing systems.

Benefits

• Salary range from $110,000 to $125,000, supplemented with a bonus as applicable.
• Internal equity and market data considerations for salary determination.