Senior Manager Sales Operations

$110,000 - $125,000/Yr

Ryder - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

Rental and Leasing Services

About the position

The Senior Manager Sales Operations plays a pivotal role in leading and managing the administration of sales systems within the organization. This position is tasked with providing specialized expertise in financial reporting on all sales data for assigned business segments, as well as offering strategic consultation for initiatives that impact revenue growth for customers. The individual in this role will be responsible for developing a comprehensive data strategy, creating a roadmap, and leading the initiation, planning, design, and implementation of various components and integrations within the sales system architecture. In addition to sales system administration, the Senior Manager will work closely with senior leadership, including the SVP, VPs, and Group Directors, to develop key initiatives that drive growth. This includes measuring and reporting on sales performance, as well as providing strategic advice and direction to sales leadership. The role requires a strong analytical mindset to understand the decision-making information needs of senior business management and to manage relationships with consultants to translate those needs into actionable system capabilities. The position also involves overseeing the design and execution of key growth initiatives, coordinating monthly sales reporting for various stakeholders, and providing strategic guidance on revenue-generating activities based on sales data. The Senior Manager will facilitate performance reviews, manage the Customer Acquisition Cost (CAC) process, and support the annual budgeting process. Additionally, the role includes training and developing direct reports to ensure a high-performing sales operations team.

Responsibilities

• Develop and maintain overall architecture strategy and data integrity for sales systems.
• Interact with senior management to understand their decision-making information needs.
• Create original concepts to fit business needs into system capabilities.
• Establish standards, processes, methodologies, and governance for data integration and services.
• Provide technology direction and establish governing standards for data quality.
• Support the design and execution of key growth initiatives.
• Coordinate monthly sales reporting for various stakeholders.
• Provide strategic guidance on revenue-generating activities based on sales data.
• Facilitate performance reviews with metrics and tracking.
• Manage the CAC process with Docusign integration.
• Operate as a key liaison to all other sales channels and functional areas.
• Support monthly forecasting and annual projections.
• Evaluate, recommend, and implement automation tools to support revenue generation and retention activities.
• Train and develop direct reports.

Requirements

• Bachelor's degree in marketing, finance, computer science, engineering, or a relevant field required.
• Master's degree (MBA) preferred.
• Five (5) years or more in Sales Operations or a similar role required.
• Two (2) years or more managing others or leading teams required.
• Strong knowledge of reporting and visualization tools (e.g., Micro Strategy, Tableau) - advanced required.
• Knowledge of SQL for database queries - intermediate required.
• Strong knowledge of MS-Excel for data manipulation - advanced required.
• Knowledge and experience with customer databases, data warehousing, and sales automation systems - intermediate preferred.
• Demonstrated experience with process redesign - intermediate required.
• Knowledge of Salesforce.com reports and dashboards - intermediate required.
• Strong understanding of Salesforce back office functionality - advanced required.

Nice-to-haves

• Experience presenting to executives (preferred).

Benefits

• Salary range from $110,000 to $125,000, supplemented with a bonus as applicable and/or as business conditions allow.