Senior Manager Sales Operations

$110,000 - $125,000/Yr

Ryder - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Rental and Leasing Services

About the position

The Senior Manager Sales Operations plays a crucial role in leading and managing the administration of sales systems within the organization. This position is responsible for financial reporting on all sales data for the assigned business segments and provides strategic consultation for initiatives that impact revenue growth for customers. The individual will oversee the development and maintenance of the overall architecture strategy, ensuring data integrity, workflows, and processes are effectively managed. This includes leading the initiation, planning, design, and implementation of components and integrations that support the sales system architecture. In addition to sales system administration, the Senior Manager will interact with senior business management to understand their decision-making information needs. They will manage relationships with consultants to translate these needs into actionable system capabilities. The role requires the creation of original concepts to fit business needs into system capabilities, establishing standards, processes, methodologies, and governance for data integration and services. The individual will also be accountable for providing technology direction, reference architecture, and establishing governing standards while documenting architecture decisions and ensuring data quality. The position also involves supporting the design and execution of key growth initiatives, coordinating monthly sales reporting for various stakeholders, and providing strategic guidance on revenue-generating activities based on sales data. The Senior Manager will facilitate performance reviews with metrics and tracking, manage the Customer Acquisition Cost (CAC) process, and support the annual budgeting process. Additionally, the individual will operate as a key liaison to all other sales channels and functional areas within the organization, manage account and territory processes, and evaluate and implement automation tools to support revenue generation and retention activities. Training and developing direct reports is also a critical aspect of this role.

Responsibilities

• Develop and maintain overall architecture strategy and data integrity for sales systems.
• Manage technical risk and provide leadership on programs/projects in support of the business.
• Interact with senior business management to understand their decision-making information needs.
• Translate business needs into system capabilities and establish standards for data integration.
• Demonstrate thought leadership across multiple domains of data and facilitate consensus among stakeholders.
• Provide technology direction and establish governing standards for data quality.
• Support the design and execution of key growth initiatives and coordinate monthly sales reporting.
• Provide strategic guidance on revenue-generating activities based on sales data.
• Facilitate performance reviews with metrics and tracking for sales teams.
• Manage the Customer Acquisition Cost (CAC) process with Docusign integration.
• Operate as a key liaison to all other sales channels and functional areas.
• Support monthly forecasting and annual projections for sales.
• Evaluate, recommend, and implement automation tools to support revenue generation and retention activities.
• Train and develop direct reports.

Requirements

• Bachelor's degree in marketing, finance, computer science, engineering, or a relevant field required.
• Master's degree (MBA) preferred.
• Five (5) years or more of experience in Sales Operations or a similar role required.
• Two (2) years or more of experience managing others or leading teams required.
• Strong knowledge of reporting and visualization tools (e.g., Micro Strategy, Tableau) at an advanced level required.
• Intermediate knowledge of SQL for database queries required.
• Advanced knowledge of MS-Excel for data manipulation, pivot tables, and model creation required.
• Intermediate knowledge and experience with customer databases, data warehousing, and sales automation systems preferred.
• Demonstrated experience with process redesign at an intermediate level required.
• Intermediate knowledge of Salesforce.com reports and dashboards required.
• Strong understanding of Salesforce back office functionality at an advanced level required.

Nice-to-haves

• Experience presenting to executives preferred.
• Knowledge of customer databases and data warehousing systems preferred.

Benefits

• Salary range from $110,000 to $125,000, supplemented with a bonus as applicable.
• Salary determined based on internal equity, market data, and applicant's skills and experience.