Senior Manager Sales Operations

$110,000 - $125,000/Yr

Ryder - Nashville, TN

Full-time - Senior

Nashville, TN

Rental and Leasing Services

About the position

The Senior Manager Sales Operations plays a pivotal role in leading and managing the administration of sales systems within Ryder. This position is tasked with overseeing financial reporting on all sales data for designated business segments and providing strategic consultation aimed at enhancing revenue growth for customers. The individual in this role will be responsible for developing a comprehensive data strategy, creating a roadmap for sales system administration, and leading the planning, design, and implementation of various components and integrations that support the sales system architecture. In addition to technical responsibilities, the Senior Manager will work closely with senior leadership, including the SVP, VPs, and Group Directors, to develop key initiatives that drive sales performance. This includes measuring and reporting on sales activities, as well as providing strategic advice and direction to sales leadership. The role requires a strong understanding of the sales process and the ability to translate business needs into actionable system capabilities. The position also involves ensuring data integrity and managing technical risks associated with sales systems. The Senior Manager will interact with senior business management to understand their information needs and will be responsible for establishing standards, processes, and governance for data integration and services. This role is critical in facilitating consensus among stakeholders and promoting adherence to established guidelines and standards. Furthermore, the Senior Manager will coordinate monthly sales reporting, support the annual budgeting process, and facilitate performance reviews with metrics and tracking. The individual will also manage the Customer Acquisition Cost (CAC) process, ensuring compliance and accuracy in sales reporting. As a key liaison to other sales channels and functional areas, the Senior Manager will support forecasting and projections while evaluating and implementing automation tools to enhance revenue generation and retention activities. Training and developing direct reports is also a key responsibility of this role.

Responsibilities

• Develop and maintain overall architecture strategy for sales systems and data integrity.
• Interact with senior management to understand their decision-making information needs.
• Create original concepts to fit business needs into system capabilities.
• Establish standards, processes, methodologies, and governance for data integration and services.
• Provide technology direction and establish governing standards for sales systems.
• Coordinate monthly sales reporting for various leadership levels.
• Provide strategic guidance on revenue-generating activities based on sales data.
• Support the annual budgeting process and facilitate performance reviews.
• Manage the Customer Acquisition Cost (CAC) process with Docusign integration.
• Operate as a key liaison to all other sales channels and functional areas.
• Support monthly forecasting and annual projections.
• Evaluate, recommend, and implement automation tools for revenue generation and retention activities.
• Train and develop direct reports.

Requirements

• Bachelor's degree in marketing, finance, computer science, engineering, or a relevant field required.
• Master's degree (MBA) preferred.
• Five (5) years or more in Sales Operations or a similar role required.
• Two (2) years or more managing others/leading teams required.
• Strong knowledge of reporting and visualization tools (e.g., Micro Strategy, Tableau) - advanced required.
• Knowledge of SQL for database queries - intermediate required.
• Strong knowledge of MS-Excel for data manipulation - advanced required.
• Knowledge and experience with customer databases, data warehousing, and sales automation systems - intermediate preferred.
• Demonstrated experience with process redesign - intermediate required.
• Knowledge of Salesforce.com reports and dashboards - intermediate required.
• Strong understanding of Salesforce back office functionality - advanced required.

Nice-to-haves

• Experience presenting to executives (preferred).
• Knowledge of additional reporting tools and data visualization techniques.

Benefits

• Salary range from $110,000 to $125,000, supplemented with a bonus as applicable.
• Equal Opportunity Employer and Drug Free workplace policies.