Senior Manager Sales Operations

$110,000 - $125,000/Yr

Ryder - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Rental and Leasing Services

About the position

The Senior Manager Sales Operations plays a critical role in leading and managing the administration of sales systems within Ryder. This position is tasked with overseeing financial reporting on all sales data for assigned business segments and providing strategic consultation for initiatives that impact revenue growth for customers. The individual will be responsible for developing a comprehensive data strategy, creating a roadmap, and leading the initiation, planning, design, and implementation of various components and integrations within the sales system architecture. This role requires a high level of collaboration with senior leadership, including the SVP, VPs, and Group Directors, to ensure that the sales systems align with the strategic objectives of the organization. In terms of sales system administration, the Senior Manager will be responsible for maintaining the overall architecture strategy, ensuring data integrity, and managing workflows and processes. This includes interacting with senior business management to understand their information needs and translating those needs into actionable system capabilities. The role also involves creating original concepts to fit business requirements, establishing standards and governance for data integration, and promoting adherence to guidelines through training and mentoring. The position also encompasses sales reporting responsibilities, where the Senior Manager will coordinate monthly sales reporting for various stakeholders, provide strategic guidance on revenue-generating activities, and support the annual budgeting process. Additionally, the individual will facilitate performance reviews and manage the Customer Acquisition Cost (CAC) process to ensure compliance and accuracy in sales reporting. As a key liaison to all sales channels and functional areas within Ryder, the Senior Manager will manage account and territory processes, support monthly forecasting, and evaluate automation tools to enhance revenue generation and retention activities. The role also includes training and developing direct reports to ensure a high-performing team.

Responsibilities

• Develop and maintain overall architecture strategy for sales systems and data integrity.
• Interact with senior management to understand their decision-making information needs.
• Create original concepts to fit business needs into system capabilities.
• Establish standards, processes, methodologies, and governance for data integration and services.
• Provide technology direction and document architecture decisions and data quality standards.
• Support the design and execution of key growth initiatives.
• Coordinate monthly sales reporting for various stakeholders.
• Provide strategic guidance on revenue-generating activities based on sales data.
• Facilitate performance reviews with metrics and tracking.
• Manage the Customer Acquisition Cost (CAC) process with Docusign integration.
• Operate as a key liaison to all other sales channels and functional areas.
• Support monthly forecasting and annual projections.
• Evaluate, recommend, and implement automation tools for revenue generation and retention activities.
• Train and develop direct reports.

Requirements

• Bachelor's degree in marketing, finance, computer science, engineering, or a relevant field required.
• Master's degree (MBA) preferred.
• Five (5) years or more of experience in Sales Operations or a similar role required.
• Two (2) years or more of experience managing others or leading teams required.
• Strong knowledge of reporting and visualization tools (e.g., Micro Strategy, Tableau) at an advanced level required.
• Intermediate knowledge of SQL for database queries required.
• Advanced knowledge of MS-Excel for data manipulation, including pivot tables and model creation required.
• Intermediate knowledge and experience with customer databases, data warehousing, and sales automation systems preferred.
• Demonstrated experience with process redesign at an intermediate level required.
• Intermediate knowledge of Salesforce.com reports and dashboards required.
• Advanced understanding of Salesforce back office functionality required.

Nice-to-haves

• Experience presenting to executives preferred.

Benefits

• Salary range from $110,000 to $125,000, supplemented with a bonus as applicable.
• Equal Opportunity Employer and Drug Free workplace policies.