Senior Manager Sales Operations

$110,000 - $125,000/Yr

Ryder - Springfield, IL

Full-time - Mid Level

Springfield, IL

Rental and Leasing Services

About the position

The Senior Manager Sales Operations at Ryder System is a pivotal role that provides leadership and specialized expertise in the administration of sales systems. This position is responsible for financial reporting on all sales data for the assigned business segments and offers strategic consultation for initiatives that impact revenue growth for customers. The role encompasses a comprehensive approach to sales system administration, focusing on data strategy, developing a roadmap, and leading the initiation, planning, design, and implementation of components and integrations. The Senior Manager will provide leadership with specialized expertise in delivering information for decision-making across all organizational levels within Ryder. This includes leading and influencing the design, development, and deployment of integrations that support strategic objectives and initiatives within the sales system architecture. In collaboration with senior leadership, including the SVP, VPs, and Group Directors, the Senior Manager is responsible for the development of key initiatives, measuring and reporting on performance, and providing strategic advice and direction to sales leadership. The role requires a deep understanding of sales system architecture and the ability to interact with senior business management to understand their decision-making information needs. The Senior Manager will also manage relationships with consultants to translate these needs into actionable system capabilities, ensuring that the sales operations are aligned with the overall business strategy. The position demands a proactive approach to sales reporting, supporting the design and execution of key growth initiatives, coordinating monthly sales reporting for various stakeholders, and providing strategic guidance on revenue-generating activities based on sales data. Additionally, the Senior Manager will facilitate performance reviews with metrics and tracking, manage the Customer Acquisition Cost (CAC) process, and support the annual budgeting process. This role is crucial in operating as a key liaison to all other sales channels and Ryder functional areas, managing account and territory processes, and evaluating automation tools to enhance revenue generation and retention activities. Training and developing direct reports is also a significant aspect of this role, ensuring that the team is equipped to meet the demands of the sales operations effectively.

Responsibilities

• Develop and maintain overall architecture strategy for sales systems and data integrity.
• Interact with senior business management to understand their decision-making information needs.
• Create original concepts to fit business needs into system capabilities.
• Establish standards, processes, methodologies, and governance for data integration and services.
• Provide technology direction and establish governing standards for sales systems.
• Coordinate monthly sales reporting for sales team and leadership.
• Provide strategic guidance on revenue-generating activities based on sales data.
• Support the annual budgeting process and facilitate performance reviews with metrics.
• Manage the Customer Acquisition Cost (CAC) process with Docusign integration.
• Operate as a key liaison to all other sales channels and Ryder functional areas.
• Support monthly forecasting and annual projections.
• Evaluate, recommend, and implement automation tools to support revenue generation and retention activities.
• Train and develop direct reports.

Requirements

• Bachelor's degree in marketing, finance, computer science, engineering, or a relevant field required.
• Master's degree (MBA) preferred.
• Five (5) years or more in Sales Operations or a similar role required.
• Two (2) years or more managing others/leading teams required.
• Strong knowledge of reporting and visualization tools (e.g., Micro Strategy, Tableau) - advanced required.
• Knowledge of SQL for database queries - intermediate required.
• Strong knowledge of MS-Excel for data manipulation - advanced required.
• Knowledge and experience with customer databases, data warehousing, and sales automation systems - intermediate preferred.
• Demonstrated experience with process redesign - intermediate required.
• Knowledge of Salesforce.com reports and dashboards - intermediate required.
• Strong understanding of Salesforce back office functionality - advanced required.

Nice-to-haves

• Experience presenting to executives (preferred).
• Knowledge of additional sales automation systems.

Benefits

• Salary range from $110,000 to $125,000, supplemented with a bonus as applicable.
• Equal Opportunity Employer and Drug Free workplace policies.